Retail Security Officer - Customer‑Focused with Biannual Bonuses

Mitie Group plc.; Portsmouth; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Career progression

Training & development

Biannual KPI bonuses

Cycle to Work

Employee discounts

Cash rewards

Life insurance

24/7 GP service

Job summary

Mitie Group plc. is seeking a Security Officer for a busy retail centre in Portsmouth. This full-time, permanent role combines security with customer service, maintaining a safe, welcoming environment for visitors and retailers while responding to incidents.

You will patrol, monitor, assist visitors, report risks, and work with the security team to prevent theft. The position offers training, progression, and benefits such as bonuses and a cycle-to-work scheme.

Qualifications

• Excellent written and verbal communication.
• Strong customer-service focus.
• SIA Licence (Door Supervisor or Security Guarding).
• 5-year checkable work history.
• Able to stay calm and professional in varying situations.

Responsibilities

• Safeguard the Centre, visitors, colleagues, assets through patrols and monitoring.
• Provide a welcoming, professional presence across the Centre.
• Respond to incidents, emergencies and evacuations following procedures.
• Work with security team to provide coordinated service.
• Identify and report suspicious activity and potential risks.

Skills

Communication

Customer service

Calm under pressure

SIA Licence

5-year history

Attention to detail

Time management

Willingness to learn

Job description

Mitie Group plc. is seeking a Security Officer for a busy retail centre in Portsmouth. This full-time, permanent role combines security with customer service, maintaining a safe, welcoming environment for visitors and retailers while responding to incidents.

You will patrol, monitor, assist visitors, report risks, and work with the security team to prevent theft. The position offers training, progression, and benefits such as bonuses and a cycle-to-work scheme.