Retail Security Officer – Customer‑Focused, Tech‑Aided

Mitie; Portishead Point; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

Job summary

Mitie, providing security for Waitrose, seeks a Retail Security Officer to protect staff and assets while delivering excellent customer service. The role includes comprehensive training, company-funded licence renewal, and site-specific responsibilities with state-of-the-art reporting tools.

You will work at the Waitrose store in Portishead, supported by the NOC and Mitie management, and will be expected to uphold Mitie and Waitrose values with a proactive, customer-first approach.

Qualifications

• Previous security experience
• SIA Licence is required
• Excellent communication skills at all levels

Responsibilities

• Ensure compliance with policies and UK law as directed
• Engage with National Operations Centre (NOC) using provided technology for incident reporting
• Complete on-site tasks as defined in Assignment Instructions (AI's)
• Renew licence 16 weeks before expiry
• Maintain professional conduct and complete incident notebooks promptly

Skills

Security experience

SIA Licence

Communication skills

Energy and enthusiasm

Job description

Mitie, providing security for Waitrose, seeks a Retail Security Officer to protect staff and assets while delivering excellent customer service. The role includes comprehensive training, company-funded licence renewal, and site-specific responsibilities with state-of-the-art reporting tools.

You will work at the Waitrose store in Portishead, supported by the NOC and Mitie management, and will be expected to uphold Mitie and Waitrose values with a proactive, customer-first approach.