Retail Security Officer: Customer‑Focused Protection

Lodge Service; Oxford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Training & career paths

Pension scheme

28 days holiday

Uniform provided

Body worn cameras

Discounts portal

Job summary

Lodge Service is seeking a vigilant Security Officer to protect staff, customers and stock at a retail site in Oxford. The role involves preventing theft, partnering with store management and upholding high standards of customer service and professional conduct.

The ideal candidate will hold a valid SIA license, be eligible to work in the UK and have a 5-year work history. Retail security experience is preferred and a smart, composed demeanor is essential.

Qualifications

• Customer service skills essential for interacting with staff, customers and management
• Calm under pressure to handle busy store environments
• Ability to follow procedures and maintain security standards
• Smart appearance and professional conduct required
• Retail security experience preferred, security duties and incident handling experience encouraged

Responsibilities

• Protect staff, stock & customers
• Prevent theft and deter wrongdoing
• Partner with store management teams on loss-prevention initiatives
• Deliver professionalism and high level customer service
• Use ASCONE for shoplifting prevention as part of daily duties
• Ensure safety of employees and customers in all shifts
• Maintain a visible security presence to deter incidents

Skills

Customer service

Calm under pressure

Attention to detail

Education

Valid SIA License

UK right to work & 5-year history

Job description

Lodge Service is seeking a vigilant Security Officer to protect staff, customers and stock at a retail site in Oxford. The role involves preventing theft, partnering with store management and upholding high standards of customer service and professional conduct.

The ideal candidate will hold a valid SIA license, be eligible to work in the UK and have a 5-year work history. Retail security experience is preferred and a smart, composed demeanor is essential.