Retail Security Officer (Boots) Hounslow High St

Lodge Service; Hounslow; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Training & career paths

Pension scheme

28 days holiday

Uniform & body worn videos

Benefits portal

Job summary

Lodge Service is seeking a vigilant Security Officer to protect staff, stock and customers at our retail sites across the UK. You will partner with store management, deter theft and deliver professional customer service while maintaining a visible security presence.

A valid SIA license, right to work in the UK, and a calm, procedure‑driven approach are essential. Retail security experience is preferred; we offer training, career paths, a pension, 28 days holiday, and employee discounts.

Qualifications

• Valid SIA license and eligibility to work in the UK.
• Customer service skills with a professional demeanour.
• Ability to follow procedures and stay calm under pressure.
• Retail security experience is preferred.
• Smart appearance and strong communication.

Responsibilities

• Protect staff, stock and customers.
• Prevent theft and deter wrongdoing.
• Partner with store management to ensure safety.
• Deliver professionalism and high-quality customer service.
• Maintain a visible security presence on site.
• Use ASCONE for shoplifting prevention.

Skills

SIA License

Customer service skills

Calm under pressure

Ability to follow procedures

Retail security experience

Job description

Why Lodge:

Lodge are a bold, ambitious Security company growing at pace. A human centric – solution led business where people and tech merge to offer holistic and innovative solutions to our clients and teams. Boasting a 100+ year heritage, Lodge offers the values and community of a (4th generation) family run organisation with the mindset and vision of a tech start up; and being independently owned and managed means we can respond and act with agility. We promote a collaborative, inclusive and dynamic working environment which provides real scope for growth and development to our team members.

Our Values:

This role brings our values to life through everyday actions, decisions, and the way people are treated and supported.

• Human:Client focused & considerate to colleagues and strives for best outcomes for all parties
• United:Shares information freely, communicates well, and understands the positive impact of a connected, in-tune team
• Grounded:Compliance leads decision making and takes pride in leaving projects better than they found it
• Dynamic:Open to innovation and new technology, thinking outside of the box to deliver a truly solution-led service

Security Officer Role:

• Protect staff, stock & customers
• Prevent theft
• Partner with store management teams
• Deliver professionalism and customer service
• Use ASCONE for shoplifting prevention
• Ensure safety of employees and Customers
• Visible deterrent presence

Requirements:

• Valid SIA License
• UK right to work & 5-year history
• Customer service skills
• Smart appearance
• Ability to follow procedures
• Calm under pressure
• Retail security experience is preferred

We Offer:

• Training & career paths
• Financial Support – Ability to access your pay before payday
• Pension scheme
• 28 days holiday
• Uniform & Body Worn Videos
• Benefits portal Retail, dining and gym discounts
• 24/7 Doctor on Line & Counselling services
• Wellbeing Support
• Inclusive culture | Disability Confident Employer
• Boots Discount Card that entitles you to 22.5% discount on Boots own brand products and 12.5% discount on almost all other products (after 3 months service)

Please note: Due to the high volume of applicants, only shortlisted candidates will receive a response.