Retail Security Officer

Cys Security Ltd; Royal Tunbridge Wells; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

40+ hours per week

Staff discount 20%

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Cys Security Ltd in the United Kingdom is seeking a Security Officer to contribute to a safe, welcoming environment for customers and colleagues. You will be a calm, professional, visible presence in-store, deter ting loss and responding to incidents while delivering excellent service.

The role emphasizes strong communication, a proactive mindset, and the ability to work with store teams using mobile reporting and body-worn cameras.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence to protect customers and stock.
• Prevent loss and respond to incidents to keep the store safe.
• Provide professional support to customers and colleagues.
• Utilise store technology, including mobile reporting and body-worn cameras.
• Assist with emergency procedures and stay calm under pressure.
• Work closely with store colleagues to maintain high standards.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Professional approach

Proactive mindset

Customer service oriented

Job description

Join us as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• Our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the retail environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK. This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.58 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme