Retail Security Officer

GuardPass Limited; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Job summary

GuardPass Limited in Newcastle city centre is seeking a professional Retail Security Officer to join our team. The role focuses on creating a safe shopping environment, protecting staff and customers, and preventing theft.

You will carry out visible patrols, assist with loss prevention, monitor CCTV within your licence, and deliver excellent customer service. The position requires a valid SIA licence, at least one year in security, and weekend day shift availability.

Qualifications

• SIA licence required for guarding/door supervision.
• At least one year of security experience, preferably in retail.
• Proficient English for reading instructions and writing reports.
• Smart appearance with professional manner.
• Right to work in the UK with full-time availability.
• Day shifts including weekends are essential.

Responsibilities

• Provide a visible security presence to deter theft and antisocial behaviour.
• Conduct regular patrols of the store.
• Support store staff with loss prevention and security concerns.
• Respond professionally to incidents, using de-escalation skills.
• Monitor CCTV within your licence permissions.
• Maintain accurate incident reports and records.
• Deliver excellent customer service.

Skills

SIA Licence

Security experience

Customer service

Observation skills

Tools

CCTV operation

Job description

Retail Security Officer – Newcastle City Centre
Full-time | Day shifts

About the Role

We are recruiting a professional and presentable Retail Security Officer to join our team in Newcastle city centre.

You will help create a safe and welcoming shopping environment, protect staff and customers, and prevent theft and other security incidents.

Key Responsibilities

• Provide a visible security presence to deter theft and antisocial behaviour.
• Conduct regular patrols of the store.
• Support store staff with loss prevention and security concerns.
• Respond professionally to incidents, using effective communication and de-escalation skills.
• Monitor CCTV where applicable and within your licence permissions.
• Maintain accurate incident reports and records.
• Deliver excellent customer service.

Requirements

• A valid SIA Security Guarding or Door Supervisor licence.
• At least one year of security experience, preferably in retail.
• Good spoken and written English, including the ability to read instructions and complete reports.
• A smart appearance and professional manner.
• Strong observation, communication and customer service skills.
• The right to work in the UK and availability to work full-time.
• Availability for day shifts, including Saturdays and Sundays, is essential.

Employment Terms

• Full-time position
• Day shifts, including weekends
• PAYE contract only – no self-employed arrangements