Retail Security Officer.

Mitie Cleaning & Hygiene Services; Maidstone; On-site; GBP 11,700 - 14,300; Full time

Benefits offered by this job

Contracted hours

Annual leave entitlement

Pension and life insurance schemes

Free uniform supplied

SIA re-licensing programme

Comprehensive induction and training programme

Employee benefits including financial services, retail discounts

Apprenticeship schemes

Progression and development opportunities

Paid breaks

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer in Maidstone to provide exceptional customer service while ensuring a safe shopping environment. Responsibilities include conducting patrols, utilizing CCTV to deter crime, and liaising with store management and police.

Applicants should ideally possess a current SIA licence and a checkable 5-year employment history. The role offers contracted hours, annual leave, a pension scheme, and numerous employee benefits.

Qualifications

• Customer service skills and experience.
• Ability to patrol and monitor store activities.
• Understanding of CCTV systems.

Responsibilities

• Deliver industry-leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems for crime reduction.
• Liaise with management and police.

Skills

Customer service

Patrolling

CCTV operation

Communication

Conflict resolution

Education

Current SIA licence or SIA certificates

5-year checkable employment/education history

Job description

Pay rate: £13.23

Various Shifts (to be discussed at interview)

Job Overview

Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA certificates. In some circumstances training for a licence can be provided.

Vetting

It is vital that you have a full 5‑year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.

Main Duties

• Deliver industry leading customer service
• Deter violence and public order offences
• Conduct patrols of the store
• Utilise CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• Wear Body‑Worn CCTV to support the reduction of crime and increase colleague and customer safety

Benefits

• Contracted hours
• Annual leave entitlement
• Pension and life insurance schemes
• Free uniform supplied
• SIA re‑licensing programme
• Comprehensive induction and training programme
• Access to Mitie’s employee benefits including financial services, retail discounts, reward schemes and online GP services
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .