Retail Security Officer

Routes To Work South; Glasgow; Hybrid; GBP 16,000 - 22,000; Part time

Job summary

Routes To Work South in Glasgow City Centre is seeking a Retail Security Officer to protect customers, staff and stock, ensuring a safe and secure shopping environment. You will deter crime, monitor CCTV, and respond effectively to incidents with a friendly, professional presence.

The role is part-time (Mon-Sun 6am-2:30pm). You must hold a valid SIA Licence, have the Right to Work in the UK, and pass BS7858 vetting; prior security experience and strong customer service are essential.

Qualifications

• Must have Right to Work in the UK and ability to pass BS7858 vetting.
• Previous experience in a security role
• Strong communication and customer service skills

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow all site procedures, company policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

Strong communication

Customer service

Right to work in UK

Job description

Job Specifics

• Reference No: CD466
• Location: Glasgow City Centre
• Hours:Part Time (Mon-Sun 6am-2.30pm)
• Salary: £13.90
• Closing Date: Friday 27th November 2026
• Why you should apply for this role: Strong company reputation

Job Overview

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Key Tasks

• Maintain a visible security presence, deterring theft and anti-social behaviour
• Patrol the store and monitor CCTV for suspicious activity
• Respond to alarms and incidents, escalating where require.
• Conduct searches in line with company procedures when necessary
• Complete accurate incident and observation reports
• Work closely with store management and staff on security matters
• Provide a professional and approachable presence
• Assist customers and staff with queries
• De-escalate challenging situations calmly
• Follow all site procedures, company policies and legal requirements
• Support the wider team and undertake additional duties as required

Employer Expectations Skills/Knowledge/Experience

• Must have the Right to Work in the UK and ability to pass BS7858 vetting.
• Previous experience in a security role
• Strong communication and customer service skills

Qualifications/Tickets/Licences Required

• Valid SIA Licence