Retail Security Officer

Cys Security Ltd; Bosham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Cys Security Ltd is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues in our retail stores. You will stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people and property.

In this role you will be a visible presence, help customers feel supported, and use store technology such as mobile reporting systems and body-worn cameras to support operations and incident management.

Qualifications

• A valid SIA licence.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision-making.
• Genuine passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to respond.
• Provide welcoming customer service and professional support to customers and colleagues.
• Prevent loss, respond to incidents, and identify risks to protect the store.
• Use store technology, including mobile reporting systems and body-worn cameras.
• Remain calm under pressure and act professionally in all situations.

Skills

SIA licence

Communication skills

Calm under pressure

Decision making

Customer service

Job description

Join us as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• Our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the retail environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.
  Previous security experience is preferred
• A valid SIA licence
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe
  £13.58 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme