Retail Security & Customer Safety Lead

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Annual leave entitlement

Pension and Life assurance schemes

Free uniform supplied

SIA Re-licensing programme

Employee benefits portal

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for Asda Perry Barr. £13.10 per hour. Shifts mornings, evenings and weekends, in-store patrols with CCTV, and a strong emphasis on customer service and safety.

You will deter crime, support a safe shopping environment and liaise with store management. Prior security or customer service experience is helpful, SIA licence is desirable but not essential.

Qualifications

• Experience of delivering Customer Service.
• Excellent communication skills, written and verbal.
• Adaptable communication style for different people.
• Ability to work in a fast-moving services business.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and maintain safety in-store.
• Conduct store patrols and utilise CCTV to reduce stock loss.
• Report incidents and crime through Mitie's technology and liaise with Police when required.
• Create a safe, welcoming environment for customers and colleagues.

Skills

Customer Service

Communication skills

Teamwork

Attention to detail

Technology savvy

Enthusiasm

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for Asda Perry Barr. £13.10 per hour. Shifts mornings, evenings and weekends, in-store patrols with CCTV, and a strong emphasis on customer service and safety.

You will deter crime, support a safe shopping environment and liaise with store management. Prior security or customer service experience is helpful, SIA licence is desirable but not essential.