Retail Security Officer: Customer-Focused Patrols & CCTV

Mitie Cleaning & Hygiene Services; Dudley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free uniform supplied

Pension and Life assurance schemes

Annual leave entitlement

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for Asda Sedgley. The role emphasizes delivering excellent customer service while maintaining a safe shopping environment and reducing crime.

Responsibilities include patrols, CCTV monitoring, and liaising with management and local police. Prior security or SIA licensing is desirable but not essential, with comprehensive training provided.

Qualifications

• Experience delivering customer service.
• Excellent written and verbal communication skills.
• Able to adapt communication style for different people groups.
• Good attention to detail and high level of enthusiasm.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and public order offences.
• Conduct store patrols and CCTV monitoring to reduce crime and stock loss.
• Liaise with store management and Police as required.
• Report incidents and criminal activity using company systems.

Skills

Customer service

Communication

Adaptable communication

Attention to detail

Tech literacy

Enthusiasm

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for Asda Sedgley. The role emphasizes delivering excellent customer service while maintaining a safe shopping environment and reducing crime.

Responsibilities include patrols, CCTV monitoring, and liaising with management and local police. Prior security or SIA licensing is desirable but not essential, with comprehensive training provided.