Retail Security & Customer Experience Officer

Mitie; Rugby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services company based in Rugby is seeking a Retail Security Officer to deliver exceptional customer service while ensuring a safe shopping environment. The role requires conducting store patrols, deterring crime, and operating CCTV systems. Candidates should ideally hold a current SIA licence, but training may be provided. Benefits include contracted hours, paid breaks, and comprehensive training programmes.

Benefits

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

SIA Re-licencing programme

Access to outstanding employee benefits

Qualifications

• The ability to deliver industry leading customer service is crucial.
• Experience with CCTV systems is preferred for crime reduction.
• Training for SIA licence can be provided in some circumstances.

Responsibilities

• Deliver industry-leading customer service.
• Conduct patrols of the store.
• Deter violence and public order offences.
• Liaise with store management teams.

Skills

Exceptional customer service

Utilising CCTV systems

Liaising with police

Education

Current SIA licence or certificates

5-year checkable employment/education history

Job description

A security services company based in Rugby is seeking a Retail Security Officer to deliver exceptional customer service while ensuring a safe shopping environment. The role requires conducting store patrols, deterring crime, and operating CCTV systems. Candidates should ideally hold a current SIA licence, but training may be provided. Benefits include contracted hours, paid breaks, and comprehensive training programmes.