Retail Sales Associate - Service-Driven & Team-Focused

Frasersgroup; Grantham; On-site; GBP 12,000 - 17,000; Full time

Job summary

Frasersgroup is seeking a customer-focused team member for a frontline retail role in Grantham. You will greet customers, answer questions, and help them find the right product, delivering excellent service from entry to checkout.

You'll keep the shop floor tidy, restock shelves, process transactions accurately, and promote offers to drive sales. A positive attitude and reliability are essential for peak periods.

Qualifications

• A confident, friendly, positive attitude.
• Retail or customer service experience is a bonus, but not essential. We'll back you to learn.
• Motivation to deliver results and take real pride in your work.
• Flexibility and reliability, especially through peak trade.
• A team-player mentality that thrives when the pace picks up.
• Strong communication skills and a customer-first mindset.

Responsibilities

• Greet customers, answer questions, and help them find the right product.
• Deliver brilliant service at every touchpoint, from the door to the till.
• Keep the shop floor tidy, well-stocked, and visually on point.
• Replenish shelves and rails so the floor is always ready for the next customer.
• Process transactions quickly and accurately.
• Promote current offers and spot smart upsell opportunities.
• Work as one team to hit daily sales and service goals.

Skills

Customer service

Team player

Positive attitude

Flexibility

Communication

Job description

Frasersgroup is seeking a customer-focused team member for a frontline retail role in Grantham. You will greet customers, answer questions, and help them find the right product, delivering excellent service from entry to checkout.

You'll keep the shop floor tidy, restock shelves, process transactions accurately, and promote offers to drive sales. A positive attitude and reliability are essential for peak periods.