Retail Sales Associate - Customer-First & Omni-Channel Expert

Anthropologie Europe; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Life Leave (one day/year)

Employee Assistance program

Gym membership discounts

Private Medical Insurance

Up to 40% employee discount

Season ticket loan

Cycle to work scheme

Continued development

Job summary

Anthropologie Europe is seeking an enthusiastic retail team member in London to deliver a welcoming shopping experience. You will engage customers with personalised conversations, suggest products, and support seamless omni-channel service including orders for items not available in-store.

You will also help maintain store standards, share styling knowledge with colleagues, and contribute to merchandising and stock flow to drive KPI performance.

Qualifications

• Previous experience in a retail environment is not required.
• Awareness of Anthropologie brand and its local market appeal.
• Strong communication skills and clear customer interaction.

Responsibilities

• Initiate genuine conversations with customers to ensure they feel welcome and valued.
• Support selling culture by engaging with multiple customers and suggesting products.
• Provide a frictionless omni-channel service, including in-store transactions and order placement for non-stock items.
• Collaborate with team, share product knowledge and participate in store initiatives.
• Contribute to stock flow, visual standards and merchandising updates on the floor.

Skills

Strong communication skills

Job description

Anthropologie Europe is seeking an enthusiastic retail team member in London to deliver a welcoming shopping experience. You will engage customers with personalised conversations, suggest products, and support seamless omni-channel service including orders for items not available in-store.

You will also help maintain store standards, share styling knowledge with colleagues, and contribute to merchandising and stock flow to drive KPI performance.