Retail Sales Associate: Customer-Driven, Flexible Schedule

New Balance Athletics; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

New Balance seeks a Retail Sales Associate in London to ensure smooth store operations and deliver exemplary service. You will use product knowledge and selling techniques to assist customers throughout the transaction, representing the NB brand with high standards.

The role requires strong customer service, teamwork, and the ability to work a flexible schedule, including weekends. Prior retail experience is welcomed but not essential; cash handling familiarity is a plus.

Qualifications

• Past retail experience preferred, but not necessary.
• Strong customer service and verbal communication skills.
• Ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.

Responsibilities

• Provide customer service using proper selling techniques and product knowledge.
• Understand the customer's needs and educate on product features and benefits.
• Solve customer problems and answer questions.
• Transact sales with effective closing and upsell.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about promotions and keep the floor well stocked and labeled.

Skills

People skills

Retail experience

Customer service

Cash handling

Team player

Basic math

Job description

New Balance seeks a Retail Sales Associate in London to ensure smooth store operations and deliver exemplary service. You will use product knowledge and selling techniques to assist customers throughout the transaction, representing the NB brand with high standards.

The role requires strong customer service, teamwork, and the ability to work a flexible schedule, including weekends. Prior retail experience is welcomed but not essential; cash handling familiarity is a plus.