Retail Sales Associate

880 Hard Rock Cafe UK; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Hard Rock Cafe is seeking a Retail Sales Associate to guide guests through the shopping experience, handle transactions, and maintain a visually appealing store. You will engage guests with product knowledge, recommend related items, and ensure a memorable visit.

Successful candidates embrace a positive attitude, work well in a fast-paced environment, and uphold the company’s values while delivering exceptional service to every guest.

Qualifications

• Perform duties requiring bending, reaching, lifting and standing for long periods.
• Maintain a well-groomed appearance and adhere to uniform guidelines.
• Follow all safety and sanitation standards.
• Remain calm in a hectic, fast-paced atmosphere.
• Demonstrate high organization, attention to detail and sense of urgency.
• Maintain a positive, outwardly friendly attitude toward guests.
• Uphold HRC’s 5 core Values and Mission Statement.

Responsibilities

• Greet guests and answer questions politely and accurately.
• Answer the phone and process sales transactions using a point-of-sale system.
• Handle cash and other forms of payment and balance cash drawer.
• Direct guests to store areas and restrooms, and maintain product knowledge.
• Suggestive selling of related or higher-quality items and maintain store appearance.
• Display products according to HRC visual standards and manage stock levels.

Skills

Physical stamina

Well-groomed appearance

Uniform guidelines

Safety & sanitation

Calm under pressure

Organization & detail

Friendly customer attitude

Uphold core values

Job description

Benefits

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Basic Functions of the Retail Sales Associate

• Greeting guests
• Answering questions - accurately and politely
• Answering the phone
• Making proficient sales transactions - using a point-of-sale system
• Handling cash and other forms of payment
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)
• Maintaining a clean and organized store
• Maintaining proper product stock levels - through retail pulls & inventories
• Displaying Retail product - through HRC’s visual display standards
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Job Requirements

• Performing duties which require bending, reaching, lifting and standing fro long period of time.
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!