Retail Manager

880 Hard Rock Cafe UK; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Hard Rock Cafe UK is seeking a Retail Manager to lead our retail operations, maximize financial results, and drive the development and retention of our team. You will ensure the store is visually inviting, maintain accurate inventory, and deliver amplified service to guests.

The role emphasizes leadership, coaching, and community engagement to grow sales and guest satisfaction across the business. Join a culture that values teamwork, ethics, and member wellbeing, with opportunities to grow

Qualifications

• Proven track record of managerial success in a fast paced environment.
• Ability to make high quality decisions and complex decisions.
• Applicable standard of education is required.

Responsibilities

• Maximize retail potential and financial results.
• Develop and retain human capital.
• Maintain visually inviting store and proper inventory.
• Promote guest satisfaction and community relationships.

Skills

Strong leadership

Communication skills

Public speaking

Multilingual

Education

Education required

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Retail Manager is responsible for retail operations while ensuring that the business is maximizing its potential, producing financial results as well as the development and retention of human capital.

People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock. Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service. Profit - To operate a financially profitable retail business operation. Sales - To grow the business by using innovative sales and marketing concepts. Coordinate operations between departments. Teach/coach and document employees who fail to meet standards to maintain a high quality workforce. Present a professional image to employees, guests, clients, owners and investors. Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business. Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits. Develop and maintain positive relationships within the business and social community. Spearhead philanthropic initiatives. Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations. Maintain low staff turnover rate and high morale. Operate ethically to protect the image of Hard Rock. Utilize programs designed to help Save the Planet.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Experience, Education, and Certifications

Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital. Proven track record of making high quality decisions and the ability to make complex decisions. Applicable standard of education is required.

Skills

Strong leadership behaviors coupled with the technical skill set to drive the business toward success. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization. Multiple language abilities a plus, fluency in English required.

Physical Demands

Managers are expected to be able to perform the job functions with reasonable accommodation.

Pre-Employment Process

Employment with Hard Rock International requires the successful completion of the pre-employment process; to include two satisfactory reference checks.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!