Retail Sales Assistant

Dreams Limited; Southend-on-Sea; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

On-target earnings

Uncapped commission

Staff discounts

Buy-in schemes

Learning & development

Wellbeing hub

Maternity pay

Job summary

Dreams in Southend-on-Sea is seeking a friendly Retail Team member for 25 hours per week to help customers with high-value purchases and create exceptional store visits.

You will listen to customer needs, guide them to the right mattress using Sleepmatch, maintain showroom standards, and work weekends to maximise sales. Full induction and ongoing training accompany strong earning potential through commission and bonuses.

Qualifications

• People-first personality with ability to bond with customers.
• Excellent communications skills to build rapport with customers and colleagues.
• Motivation to work towards KPIs and sales targets.
• Team player who supports colleagues in store.
• Curious and eager to learn as a Bed Expert.
• Flexible to work 30 hours per week, including weekends and bank holidays.

Responsibilities

• Provide exceptional service and understand customer needs to guide high-value purchases.
• Greet customers and assist as they browse, learning their sleep preferences.
• Become a Sleepmatch Master to help choose the right mattress with Sleepmatch tech.
• Keep the store looking its best through cleaning and display updates.

Skills

People-first

Communicator

Motivated

Team player

Willing to learn

Flexible

Job description

In your dream role, you`ll receive:

• Competitive salary: £20,000 achievable on target earnings
• Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.
• Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
• Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
• Learning and development: Our comprehensive induction gives you the best possible start to your career with us, Whether it`s a bitesize course on our Beducation learning platform or face-to-face training from our L&d team, there are heaps of ways to keep your skills sharp at Dreams, with progression opportunities as your experience grows.
• Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling.
• New in 2024 - enhanced maternity & paternity pay

The job: Working as part of our Retail team in Southend for 25 hours a week, you will be a vital part of the store`s success. We want every store visit to be exceptional for our customers, so you`ll work closely with members of the public to understand their needs and advise them on high-value purchases.

Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day

• Making our customers feel at home through exceptional service. At Dreams, this means listening to customer`s needs and guiding them, asking the right questions at the right time to find the perfect fit.
• Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
• Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple and you`ll love it!
• Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.

The Person

• People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers.
• Communicator: Using your excellent communications skills, you`ll be able to build rapport and establish great relationships with customers and colleagues.
• Motivated: Whilst no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets.
• Team player: Every dreamer plays a role in making our stores an enjoyable place to work, where each member of the team feels included and respected.
• Willing to learn: A great night`s sleep is personal, so natural curiosity and willingness to learn will make you an excellent Bed Expert.
• Flexible: You`ll need to be able to commit to working 30 hours per week. Our stores are awake 7 days a week, so this role will involve working weekends and bank holidays. On these busy days, you`ll have the opportunity earn even more commission!

The Role

Join the Dreams team and build your career helping the nation sleep better.