Retail Sales Assistant

Dreams Limited; Falkirk; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Staff discount

Uncapped commission

Wellbeing support

Job summary

Dreams Limited in Falkirk is seeking a customer-focused Sleep Expert to join our Retail team. You will assist customers, understand their sleep preferences, and use Sleepmatch technology to recommend the perfect mattress.

The role is full-time (38.5 hours) with uncapped commission and a generous colleague discount. We welcome motivated individuals with a friendly, team-oriented approach who can deliver exceptional in-store experiences and achieve KPIs.

Qualifications

• Excellent customer service skills and ability to listen to customer needs.
• Strong communicator with the ability to build rapport with customers and colleagues.
• Motivation to meet KPIs and sales targets; no prior sales experience required.
• Willingness to learn about bed products and Sleepmatch technology.
• Flexible to work 38.5 hours per week, including weekends and bank holidays.

Responsibilities

• Provide exceptional service to customers in-store and understand their needs.
• Guide customers through the Sleepmatch process to select suitable mattresses.
• Assist with in-store presentation and displays to keep the store looking its best.
• Contribute to a positive, inclusive store environment and teamwork.

Skills

Customer service

Communication

Teamwork

Willingness to learn

Motivation to hit KPIs

Flexibility

Tools

Sleepmatch technology

Job description

In your dream role, you`ll receive:

• Competitive salary: £29,000 achievable on target earnings
• Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.
• Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
• Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
• Learning and development: Our comprehensive induction gives you the best possible start to your career with us, Whether it`s a bitesize course on our Beducation learning platform or face-to-face training from our L&D team, there are heaps of ways to keep your skills sharp at Dreams, with progression opportunities as your experience grows.
• Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling.
• -- New in 2024 - enhanced maternity & paternity pay

The job:

Working as part of our Retail team in Falkirk, you will be a vital part of the store`s success. We want every store visit to be exceptional for our customers, so you`ll work closely with members of the public to understand their needs and advise them on high-value purchases.

Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day

• Making our customers feel at home through exceptional service. At Dreams, this means listening to customer`s needs and guiding them, asking the right questions at the right time to find the perfect fit.
• Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
• Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple and you`ll love it!
• Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.

The Person:

• People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers.
• Communicator: Using your excellent communications skills, you`ll be able to build rapport and establish great relationships with customers and colleagues.
• Motivated: Whilst no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets.
• Team player: Every dreamer plays a role in making our stores an enjoyable place to work, where each member of the team feels included and respected.
• Willing to learn: A great night`s sleep is personal, so natural curiosity and willingness to learn will make you an excellent Bed Expert.
• Flexible: You`ll need to be able to commit to working full time (38.5 hours per week). Our stores are awake 7 days a week, so you will be expected to work 5 out of 7 including weekends and bank holidays. On these busy days, you`ll have the opportunity earn even more commission!

The Role

Join the Dreams team and build your career helping the nation sleep better.