Retail Sales Assistant

Dreams Limited; Dumfries; On-site; GBP 22,000 - 36,000; Part time

Benefits offered by this job

Uncapped commission

Colleague discount

Buy-in schemes

Learning & development

Wellbeing support

Enhanced parental pay

Job summary

Dreams Limited in Dumfries is hiring a part-time Sleep Expert to join our Retail team on a 6-month contract, 30 hours per week. You will engage with customers, understand their sleep needs, and guide them to high-value purchases.

You’ll become a Sleepmatch Master using our sleep technology to assist customers in selecting the right mattress, while helping keep the store looking its best. The role offers a competitive salary with uncapped commission, a generous colleague discount on Dreams

Qualifications

• People-first personality with ability to bond with customers.
• Excellent communication skills to build rapport with customers and colleagues.
• Motivation to work towards KPIs and sales targets.
• Team player who respects and supports others.
• Willingness to learn about sleep products and services.
• Flexibility to work 30 hours per week, including weekends and bank holidays.

Responsibilities

• Provide exceptional service to customers and understand their needs.
• Greet customers in-store and guide them to suitable products based on preferences.
• Become a Sleepmatch Master to help customers choose the right mattress.
• Support store appearance and maintain displays.

Skills

Customer service

Communication skills

Motivation

Team player

Willing to learn

Job description

In your dream role, you`ll receive:

• Competitive salary: £22,000 achievable on target earnings
• Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.
• Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
• Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
• Learning and development: Our comprehensive induction gives you the best possible start to your career with us, Whether it`s a bitesize course on our Beducation learning platform or face-to-face training from our L&D team, there are heaps of ways to keep your skills sharp at Dreams, with progression opportunities as your experience grows.
• Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling.
• New in 2024 - enhanced maternity & paternity pay

The job:

Working as part of our Retail team in Dumfries for 30 hours a week, on a temporary 6 month contract, you will be a vital part of the store`s success. We want every store visit to be exceptional for our customers, so you`ll work closely with members of the public to understand their needs and advise them on high-value purchases.

Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day

• Making our customers feel at home through exceptional service. At Dreams, this means listening to customer`s needs and guiding them, asking the right questions at the right time to find the perfect fit.
• Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
• Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple and you`ll love it!
• Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.

The Person:

• People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers.
• Communicator: Using your excellent communications skills, you`ll be able to build rapport and establish great relationships with customers and colleagues.
• Motivated: Whilst no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets.
• Team player: Every dreamer plays a role in making our stores an enjoyable place to work, where each member of the team feels included and respected.
• Willing to learn: A great night`s sleep is personal, so natural curiosity and willingness to learn will make you an excellent Bed Expert.
• Flexible: You`ll need to be able to commit to working 30 hours per week. Our stores are awake 7 days a week, so this role will involve working weekends and bank holidays. On these busy days, you`ll have the opportunity earn even more commission!

The Role

Join the Dreams team and build your career helping the nation sleep better.