Retail Sales Assistant

Travelex Limited; Gateshead; On-site; Part time

Job summary

An established industry player in foreign exchange is seeking a Retail Sales Assistant for a maternity cover role. This position is ideal for individuals who excel in numerical proficiency and communication, as you will be engaging with customers to assist with their currency needs. You will be responsible for processing transactions, building customer relationships, and meeting performance goals in a dynamic environment. The company offers flexible hours, a comprehensive benefits package, and opportunities for bonuses, making it an exciting opportunity for those looking to make a difference in the financial services sector.

Benefits

Discounted corporate insurance rates

Employee wellness programmes

Employee discounts

Flexible hours

25 days holiday (pro-rata)

Monthly performance bonus

Pension plan with Scottish Widows

Qualifications

• Strong numerical skills for handling cash and currency conversion.
• Excellent communication skills for building customer relationships.

Responsibilities

• Assist customers with foreign exchange transactions accurately.
• Build relationships to understand customer travel needs.
• Meet performance goals and adhere to compliance standards.

Skills

Numerical proficiency

Communication skills

Customer relationship building

Attention to detail

Desire to succeed

Job description

Travelex Gateshead, England, United Kingdom

Retail Sales Assistant

Job Type: Fixed Term Contract Maternity Cover 12 months

Hours per week: 16 hrs

Salary: £12.50 hour + On Target Earnings up to 7.5% of base salary

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly Rota.

Benefits

• A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for hitting targets.
• Pension with a great Pension Provider – Scottish Widows.

What will you be doing?

• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination.
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused.
• Utilising your keen eye for detail to process daily online FX request and deliveries.
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.

What do I need to have?

• Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily.
• Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

What does the interview process look like?

• Step 1 – Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
• Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test that you’ll need to complete.
• Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.
• Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as a candidate who has dedicated your time to meet with us. Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through the process.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Sales and Business Development
• Industries: Financial Services, Consumer Services, and Retail