Retail Sales Assistant

Dreams Ltd; Gateshead; On-site; GBP 8,000; Part time

Job summary

An established industry player in the bedding sector is seeking passionate individuals to join their retail team. This role involves engaging with customers to provide exceptional service and helping them find their perfect mattress using innovative technology. You will thrive in a fun and friendly environment, making a real difference in customers' lives by enhancing their sleep experience. With a strong focus on personal development and well-being, this opportunity is perfect for those who love working with people and are eager to grow their careers. Join a team that values your contributions and offers a supportive atmosphere where every day is a chance to make dreams come true.

Benefits

Competitive salary

Uncapped commission

Colleague discounts

Buy-in schemes for holidays and healthcare

Comprehensive induction and development

Wellness hub access

Enhanced maternity & paternity pay

Qualifications

• Exceptional customer service skills to enhance customer experience.
• Ability to understand customer needs and provide tailored solutions.

Responsibilities

• Provide exceptional service to customers, guiding them through their shopping experience.
• Utilize Sleepmatch technology to assist customers in selecting the right mattress.

Skills

Customer Service

Sales Skills

Communication Skills

Education

High School Diploma

Tools

Sleepmatch Technology

Job description

About us:
At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well.
Together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.
With over 200 stores nationwide, you`ll join our team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you`re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you.
Dreams. Love your job.

In your dream role, you`ll receive:

1. Competitive salary: £8,000 achievable on target earnings
2. Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.
3. Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
4. Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
5. Learning and development: Our comprehensive induction gives you the best possible start to your career with us, with progression opportunities as your experience grows.
6. Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling.
7. New in 2024 - enhanced maternity & paternity pay

The job:
Working as part of our Retail team in Gateshead - Metro Centre for 10 hours a week, you will be a vital part of the store`s success.
We want every store visit to be exceptional for our customers, so you`ll work closely with members of the public to understand their needs and advise them on high-value purchases.
Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day:

1. Making our customers feel at home through exceptional service. At Dreams, this means listening to customer`s needs and guiding them, asking the right questions at the right time to find the perfect fit.
2. Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
3. Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple and you`ll love it!
4. Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.