Retail Sales Assistant

Travelex Central Services; Dunfermline; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Discounted health checks

Wellbeing support

Bravo Benefits

Flexible shifts

25 days holiday

Monthly bonus

Pension plan

Career development

Job summary

Travelex, in partnership with Asda Travel Money, invites applications for a Travel Service Partner in Dunfermline on a permanent, part-time basis. The role centers on welcoming customers, understanding travel money needs, and delivering outstanding service.

You will offer expert advice on products, support sales targets, and process foreign exchange transactions in a fast-paced environment, with a focus on accuracy and customer satisfaction.

Qualifications

• Excellent customer service and active listening to understand needs.
• Positive, can-do attitude and a desire to make a difference each day.
• A real team player who’s ready to learn, grow and develop with the team.

Responsibilities

• Welcoming customers, building relationships and delivering fantastic customer service
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services, converting interest into sales
• Consistently work towards achieving and exceeding team sales targets
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
• Working together as a team driving performance, delivering excellence and celebrating success together
• Following company processes and paying attention to the detail to ensure everything stays on track

Skills

Customer service

Communication

Team player

Job description

Travel Service Partner – Asda Travel Money

Location: Dunfermline

Hours: 18 per week

Pay: £13.50 per hour + monthly bonus

Contract: Permanent, Part Time

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services, converting interest into sales
• Consistently work towards achieving and exceeding team sales targets
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
• Working together as a team driving performance, delivering excellence and celebrating success together
• Following company processes and paying attention to the detail to ensure everything stays on track

What we’re looking for

• A great communicator who has a passion for great customer service. Someone who actively listens to understand our customer needs and create a fantastic customer experience
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day
• A real team player who’s ready to learn, grow and develop as part of our amazing team

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates
• Wellbeing support: Programmes to help with physical, mental, and financial wellness
• Bravo Benefits: Discounts across retail, travel, and lifestyle
• Flexible shifts: We get it – life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay)
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

What happens next

Once you apply, here’s what to expect:

• Application review – Our team will take a look and get in touch if your experience matches what we’re looking for
• Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise
• Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have
• Offer – If it’s a good fit, we’ll offer you the role and begin our pre‑employment checks. These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Asda Travel Money, we bring that expertise to local communities across the UK.

Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis – including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.

We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.