Retail Sales Advisor - 20 Hours

DFS; Salisbury; On-site; GBP 21,851,000 - 36,420,000; Full time

Benefits offered by this job

Generous holiday allowance

Maternity/paternity leave

Discounts 30% off DFS products

Wellbeing perks and EAP

Pension and savings

Life assurance & sick pay

Job summary

DFS in Salisbury is hiring a Retail Sales Advisor to guide customers to their ideal sofa, bed, or finishing touches. You’ll use your service passion to bring comfort to homes, with full training provided and no sales experience required.

We offer an hourly rate of £12.71, flexible store hours, uncapped commission potential, generous holiday leave, and wellbeing and pension benefits. It’s a friendly role focused on customer care and teamwork.

Qualifications

• Friendly and approachable demeanor.
• No prior sales experience required.
• Full training provided.

Responsibilities

• Connect with customers and listen to their needs to guide recommendations.
• Confidently explain product features and benefits to match customer preferences.
• Guide customers through the buying journey and close sales.
• Give honest advice and accurate information to build trust.
• Keep the showroom presentable and welcoming for a great customer experience.
• Collaborate with the team to create a positive store atmosphere.

Skills

Friendly customer service

Interpersonal skills

No prior sales experience required

Training provided

Tools

POS system

Retail software

Job description

Your new role

About Us:

It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS . We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.

About the role:

As a Retail Sales Advisor, you are the heartbeat of the store, guiding customers to find the perfect sofa, bed, or finishing touches. You'll use your passion for great service to bring comfort and joy into every customer's home.

We're looking for someone friendly and approachable who enjoys connecting with people. Full training is provided; no sales experience is necessary

Here's what we offer:

The Highlights

• Competitive Pay & Work-Life Balance: With an hourly rate of £12.71 and a reliable schedule, leading to a strong annual earning potential including uncapped commission.
• Our store hours are pretty flexible: 10am-8pm on weekdays, 10am-6pm on Saturdays, and 10am-5pm on Sundays. You might not be working every weekend, but hitting those peak times is a great way to boost your earnings.
• Growth and Training: Learn new skills and develop your career with us.

There's more...

• Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get. Opportunity to purchase additional holidays each year.
• Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member.
• Discounts: Get 30% off DFS and Sofology products for yourself, discounts for friends and family plus discounts and cashback at hundreds of retailers
• Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships.
• Pension and Savings: Join our Group Pension and Sharesave schemes.
• Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay.

What you'll be doing:

We're experts on how to make our customers feel at home. With your friendly service and natural instincts for helping them find exactly what they need, you'll be smashing your sales numbers in no time.

• Customer connection: Build natural connections, truly listening to customers, and delivering expert advice every time.
• Passionate about product: Confidently recommend the best options, demonstrating your product expertise.
• Sales success: Guide customers through the buying journey, asking great questions to help them find the perfect fit.
• Offer honest advice and accuracy: Be real with customers, offering honest advice and building trust .
• Store pride: Keep our showroom stunning, ensuring a consistent and beautiful customer journey.
• Team spirit: Play to win for the same team, sharing tips, supporting each other, and creating a fun environment.

Our Commitment to Inclusion:

dfs are committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from introducing the Hidden Disabilities Sunflower and supporting Doncaster Pride, to partnering with Carers UK and developing leaders with Diversity in Retail .

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve . So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

(All roles are subject to satisfactory DBS checks.)