Retail Product Team Lead: Inspire Teams & Wow Customers

River Island; Telford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

50% staff discount

Uniform allowance

Generous bonus scheme

Private pension

28 days holiday

Job summary

River Island in Telford is seeking a Product Team Leader to lead, inspire, and empower the store team. You will deliver exceptional visual execution and customer service, supporting the Product/Commercial Manager to develop the team and maintain high standards, driving outstanding store performance.

The role focuses on product handling, customer journey improvements, and staff development in a fast-paced retail environment.

Qualifications

• Experience leading store teams or supervising staff.
• Strong communication and interpersonal skills.
• Passionate about fashion and trends.

Responsibilities

• Deliver great product placement and visual standards.
• Duty manage across service, people and operations.
• Support Commercial/Product Manager to empower the team.
• Understand commercial tools to drive actions.
• Drive store KPIs: sales, stock loss, payroll, conversion, and RFID.
• Ensure health & safety standards are met.
• Develop the store team to stay motivated and valued.

Skills

People leadership

Visual merchandising

Customer service

Store operations

KPI tracking

Job description

River Island in Telford is seeking a Product Team Leader to lead, inspire, and empower the store team. You will deliver exceptional visual execution and customer service, supporting the Product/Commercial Manager to develop the team and maintain high standards, driving outstanding store performance.

The role focuses on product handling, customer journey improvements, and staff development in a fast-paced retail environment.