Retail Optical Assistant

Vision Express; Portsmouth, Whitstable, Cirencester, Dorchester, Basingstoke; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Retail Optical Assistant to join their team. In this role, you will provide exceptional customer service, assisting clients in selecting eyewear that meets their needs while ensuring a pleasant shopping experience. You will also engage in various administrative tasks, from scheduling appointments to managing customer queries. This position offers flexible working options and the opportunity to grow within a supportive environment. Join a company dedicated to enhancing customers' visual potential and enjoy a range of attractive benefits, including annual leave and employee discounts.

Benefits

Sales and performance-based bonus

Pension scheme

Life Assurance - 2 x basic salary

Free eyewear annually

Employee Assistance Program

33 days annual leave

Flexible health-related benefits

Discounts for friends and family

Flexible lifestyle benefits

Opportunities for community involvement

Qualifications

• Excellent customer service skills to assist and address customer needs.
• Strong communication skills to translate terminology for patients.

Responsibilities

• Assist customers in selecting eyewear and perform adjustments.
• Handle administrative tasks and provide excellent customer service.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Ability to Work Under Pressure

Knowledge of Optical Products

Organizational Skills

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns.
• Great communication and rapport building to translate professional terminology into language understandable to patients.
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations.
• Ability to work as part of a team, with colleagues across the whole store.
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
• Confidence, passion, drive, and enthusiasm.
• Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets.
• Arrange and maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Anything else you should know?

• Sales and performance-based bonus.
• Targeted incentives.
• Pension scheme.
• Life Assurance - 2 x your basic annual salary.
• Free eyewear annually with eligibility from day one of joining us!
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
• Discounts throughout the year for your friends and family.
• Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between.
• 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday.
• Flexible health-related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover, and Dental Plan.
• Opportunities to join a company-wide community with peer-to-peer knowledge sharing and collaborating through our internal channels.
• Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme.
• And so much more!