Retail Optical Assistant

Vision Express; Crawley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Retail Optical Assistant to provide exceptional customer service in a dynamic retail environment. This role involves assisting customers in selecting eyewear, performing adjustments, and conducting pre-screening eye exams. You will play a vital role in ensuring customer satisfaction and enhancing their visual experience. With flexible working options available, this position offers the chance to be part of a supportive team dedicated to helping customers 'See More and Be More.' Join a company that values your contributions and offers a range of attractive perks and benefits.

Benefits

Sales and performance-based bonus

Targeted incentives

Pension scheme

Life Assurance - 2 x your basic annual salary

Free eyewear annually

Discounts for friends and family

Employee Assistance Program

33 days annual leave

Flexible health-related benefits

Flexible lifestyle benefits

Qualifications

• Exceptional customer service skills with a focus on personalized assistance.
• Strong communication skills to explain optical terminology to customers.
• Attention to detail in maintaining accurate customer records.

Responsibilities

• Assist customers in selecting eyewear and perform frame adjustments.
• Conduct pre-screening eye examinations and manage administrative tasks.
• Maintain store organization and promote products to meet store targets.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Ability to Work Under Pressure

Knowledge of Optical Products

Organizational Skills

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns.
• Great communication and rapport building to translate professional terminology into language understandable to patients.
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations.
• Ability to work as part of a team, with colleagues across the whole store.
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
• Confidence, passion, drive and enthusiasm.
• Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets.
• Arrange and maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Anything else you should know?

• Sales and performance-based bonus.
• Targeted incentives.
• Pension scheme.
• Life Assurance - 2 x your basic annual salary.
• Free eyewear annually with eligibility from day one of joining us!
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
• Discounts throughout the year for your friends and family.
• Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between.
• 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday.
• Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan.
• Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels.
• Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme.
• And so much more!