Retail Optical Assistant

Vision Express; Dereham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

£350 frames discount

33 days holiday

Family & friends discounts

Wellbeing support

OneSight Foundation

Job summary

Vision Express in the UK is hiring a Retail Optical Assistant to deliver confident, personalised customer service and product advice while learning to adjust frames, assist with fittings, and carry out minor repairs. As part of EssilorLuxottica, we offer strong career development, store‑level rewards, and the chance to contribute to global vision initiatives through OneSight.

This role includes monthly bonus potential, staff discounts, and a generous holiday allowance to support your work‑life

Qualifications

• Experience in customer service or retail is preferred.

Responsibilities

• Deliver confident, personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre‑screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Communication

Team player

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med‑tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray‑Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident, personalised customer service and product advice;
• Learn to adjust frames, assist with fittings, and carry out minor repairs;
• Support pre‑screening eye tests using the latest optical technology;
• Keep the store running smoothly with admin and support tasks.

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses;
• 33 days holiday with buy/sell options;
• Family & friends discounts and free eye tests;
• Employee wellbeing support;
• Opportunities to support global vision through the OneSight Foundation.

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full‑time Optical Assistants who meet targets can earn £85–£520 per month bonus, with uncapped potential for high performers.

What We’re Looking For

• Confident engaging with customers and recommending products;
• Passionate about eyewear, style, and comfortable with digital tools;
• Positive team player with a can‑do attitude;
• Strong communicator who listens and understands customer needs.

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med‑tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.