Retail Optical Assistant

Vision Express; Neath; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

£350 towards frames or designer sunglasses

33 days holiday with buy/sell options

Family & friends discounts and free eye tests

Employee wellbeing support

Opportunities to support global vision

Job summary

Vision Express is looking for a Retail Optical Assistant in Neath, UK, where you'll deliver personalized customer service and advice on premium eyewear. You'll assist with fittings and minor repairs, support eye tests, and ensure smooth store operations.

This role offers opportunities for bonuses, 33 days of holiday, and various employee benefits including discounts and wellbeing support. If you're passionate about eyewear and customer service, apply now to join the Vision Express family.

Qualifications

• Confident engagement with customers and recommending products.
• Passionate about eyewear and style.
• Positive team player willing to learn.

Responsibilities

• Deliver personalized customer service and product advice.
• Assist with fittings and carry out minor repairs.
• Support eye tests using the latest optical technology.
• Handle store admin and support tasks.

Skills

Customer engagement

Product recommendation

Teamwork

Strong communication

Comfortable with digital tools

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray‑Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre‑screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can‑do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med‑tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.