Retail Operations Receptionist

HARRODS; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Harrods is seeking a Retail Operations Receptionist to coordinate alteration fittings and support daily operations within The Tailors team. The role focuses on delivering professional internal customer service, accurate scheduling and smooth administrative workflows.

You will manage the fitter diary, respond to enquiries, keep digital and physical records, and help drive efficiency across the alterations booking journey.

Qualifications

• Strong customer service focus when dealing with internal stakeholders.
• Highly organised with attention to detail.
• Experience coordinating appointments and managing multiple priorities.
• Comfortable maintaining accurate records and handling administrative processes.

Responsibilities

• Manage the fitter diary, scheduling appointments accurately and minimising downtime.
• Respond promptly to alterations enquiries and maintain accurate records for bespoke garments and transactions.
• Support back-of-house processes and handle administrative tasks to ensure operational continuity.
• Identify opportunities to improve workflows across the alterations booking journey.

Skills

Customer service

Communication

Diary management

Time management

Records management

Scheduling

Tools

Microsoft Word

Microsoft Excel

Job description

We are looking for a Retail Operations Receptionist to join the team here at Harrods. As a Retail Operations Receptionist, you will be responsible for the smooth and professional coordination of our internal alteration fittings while supporting the day-to-day operations and administrative functions of the department. You will play a key role in delivering excellent internal customer service, accurate scheduling, and efficient administrative workflows that enable the team to operate seamlessly.

About the Role

As a Retail Operations Receptionist at Harrods, you'll be a vital member of The Tailors team, ensuring the efficient coordination of alteration fittings and supporting operational continuity behind the scenes. With a strong focus on administrative excellence and internal customer service, you will help maintain the high standards of service Harrods is renowned for.

In this role, you will be responsible for:

• Managing the Fitter diary, ensuring appointments are scheduled accurately and efficiently while preventing diary conflicts and minimising downtime.
• Supporting colleagues across the business by responding promptly to alterations enquiries and maintaining accurate digital and physical records for bespoke garments and transactions.
• Support operational continuity by managing back-of-house processes, handling administrative tasks
• Proactively identifying opportunities to improve workflows and increase efficiency across the alterations booking journey.

This role is fully onsite, working 5 out of 7 days per week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will have a strong customer service focus when dealing with internal stakeholders and understand the importance of delivering a professional and responsive service. You will be highly organised, adaptable and able to manage multiple priorities while maintaining attention to detail.

You will also:

• Have strong customer service and communication skills when interacting with internal teams.
• Be proficient in Microsoft Word and Excel.
• Have excellent time management skills and strong attention to detail.
• Be confident coordinating and scheduling appointments while managing competing priorities.
• Be experienced in maintaining accurate records and handling administrative processes.
• Be comfortable managing inbound enquiries and resolving issues efficiently.
• Demonstrate flexibility and a willingness to adapt to changing business needs.
• Be able to multitask effectively while maintaining accuracy and professionalism.

About Us

Harrods is one of the world's leading luxury departments stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods