Luxury Retail Ops Coordinator – Alterations & Scheduling

Harrods; United Kingdom; On-site; GBP 21,000 - 27,000; Full time

Job summary

Harrods is seeking a Retail Operations Receptionist to join The Tailors team. You will coordinate alteration fittings, manage bookings, and support the day-to-day operations with meticulous administrative support.

The role is fully onsite, requiring availability across 5 days per week. You will deliver professional internal customer service, maintain records, and help optimise workflows within the alterations booking journey.

Qualifications

• You will have a strong customer service focus when dealing with internal stakeholders and understand the importance of delivering a professional and responsive service.
• You will be highly organised, adaptable and able to manage multiple priorities while maintaining attention to detail.
• Be confident coordinating and scheduling appointments while managing competing priorities.
• Be experienced in maintaining accurate records and handling administrative processes.

Responsibilities

• Managing the Fitter diary, ensuring appointments are scheduled accurately and efficiently while preventing diary conflicts and minimising downtime.
• Responding promptly to alterations enquiries and maintaining accurate digital and physical records for bespoke garments and transactions.
• Supporting operational continuity by managing back‑of‑house processes, handling administrative tasks.
• Proactively identifying opportunities to improve workflows and increase efficiency across the alterations booking journey.

Skills

Customer service

Communication

Time management

Attention to detail

Organisational skills

Professionalism

Tools

Microsoft Word

Microsoft Excel

Job description

Harrods is seeking a Retail Operations Receptionist to join The Tailors team. You will coordinate alteration fittings, manage bookings, and support the day-to-day operations with meticulous administrative support.

The role is fully onsite, requiring availability across 5 days per week. You will deliver professional internal customer service, maintain records, and help optimise workflows within the alterations booking journey.