Retail Operations Project Manager

Deckers Brands; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Deckers Brands in the United Kingdom is seeking a Retail Operations Project Manager to lead and deliver retail operations projects across the EMEA region, guiding store openings, relocations, pop-ups, and operational improvements from planning to execution.

You will build project plans, track milestones, and develop dashboards while coordinating with Retail Operations, Facilities, IT, Finance, Marketing, Visual Merchandising, Supply Chain and store leadership to ensure readiness and brand

Qualifications

• Experience supporting or leading retail projects, store operations initiatives, or multi-site programmes.
• Experience with new store openings, store relocations, refits, pop-ups, retail events, or operational improvement projects.
• Experience working cross-functionally with retail operations, retail expansion, facilities, IT, finance, marketing, or supply chain teams.
• Strong project management skills, including creating and managing project plans, critical paths, milestone trackers, and action logs.
• Excellent stakeholder management, communication, and influencing skills.
• Strong organisational skills with the ability to balance multiple priorities and deadlines.
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Teams.

Responsibilities

• Own the delivery of retail operations projects across the EMEA region, from planning through to launch and post-project review.
• Develop project plans, critical paths, milestone trackers, dashboards, and communication tools that support successful execution.
• Collaborate with Retail Operations, Retail Expansion, Facilities, IT, Finance, Marketing, Visual Merchandising, Supply Chain, People teams, and store leadership to align priorities and ensure operational readiness.
• Ensure projects are delivered on time, within budget, and in line with brand and operational standards.
• Lead continuous improvement by identifying efficiencies, enhancing project management processes, and sharing best practices across the business.

Skills

Project management

Stakeholder management

Cross-functional collaboration

Communication

Organisational skills

Tools

Excel

PowerPoint

Outlook

Teams

Job description

At Deckers Brands, Together, Every Step is a promise kept that every employee could bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. COME AS YOU ARE We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people— in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be.

The Role:

As the Retail Operations Project Manager, you will lead and deliver retail operations projects across the EMEA region, helping to ensure our stores are set up for success from day one. Working across new store openings, pop-ups, relocations, and operational improvement initiatives, you will partner with a wide range of stakeholders to drive projects from planning through to execution. You'll act as a key point of coordination, ensuring projects are delivered on time, within budget, and to the high standards expected across our retail organisation. We're looking for a highly organised and collaborative project professional who enjoys building relationships, managing complexity, and driving results in a fast-paced retail environment.

Your Impact:

Own the delivery of retail operations projects across the EMEA region, from planning through to launch and post-project review. Develop project plans, critical paths, milestone trackers, dashboards, and communication tools that support successful execution. Collaborate with Retail Operations, Retail Expansion, Facilities, IT, Finance, Marketing, Visual Merchandising, Supply Chain, People teams, and store leadership to align priorities and ensure operational readiness. Ensure projects are delivered on time, within budget, and in line with brand and operational standards. Care for stakeholder relationships by providing clear communication, managing expectations, and driving accountability across multiple workstreams. Support new store openings, pop-ups, relocations, and change initiatives to create seamless experiences for store teams and customers. Lead continuous improvement by identifying efficiencies, enhancing project management processes, and sharing best practices across the business. We celebrate diversity of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Who You Are:

You are highly organised, detail-oriented, and passionate about delivering projects successfully. You're comfortable managing multiple priorities, stakeholders, and deadlines in a dynamic retail environment. You understand how cross-functional teams work together to deliver exceptional operational and customer experiences. You have strong influencing and communication skills and can drive progress without direct line management responsibility. You thrive in collaborative environments and enjoy building strong relationships across field and corporate teams.

We would Love to Hear from People with:

• Experience supporting or leading retail projects, store operations initiatives, or multi-site programmes.
• Experience with new store openings, store relocations, refits, pop-ups, retail events, or operational improvement projects.
• Experience working cross-functionally with retail operations, retail expansion, facilities, IT, finance, marketing, or supply chain teams.
• Strong project management skills, including creating and managing project plans, critical paths, milestone trackers, and action logs.
• Excellent stakeholder management, communication, and influencing skills.
• Strong organisational skills with the ability to balance multiple priorities and deadlines.
• Confidence using Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Teams.

What We Will Give You:

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a pay-check. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme Hybrid & Flexible Working Environment Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

More than Just a Footwear Company

From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves. That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands. We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.