Retail Operations Manager

Dobbies Garden Centres; Derby; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the garden retail sector is seeking a Retail Operations Manager to enhance customer experience across its stores. This dynamic role involves overseeing operations to drive sales, promoting a positive workplace culture, and ensuring compliance with health and safety regulations. You will lead a passionate team, fostering an environment of growth and development while maintaining high operational standards. With generous employee benefits, including substantial discounts and development opportunities, this position is perfect for those looking to make a significant impact in a thriving retail environment.

Benefits

Generous annual leave entitlement

Uncapped store discounts

Access to Wagestream

Support from Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in retail operations management with strong operational expertise.
• Proven ability to manage stock controls and adhere to health & safety regulations.

Responsibilities

• Overseeing store operations to maximise profitable sales and growth.
• Creating a great place to work while providing opportunities for team development.

Skills

Retail Operations Management

Commercial Awareness

Stock Control Management

Health & Safety Regulations

Team Leadership

Customer Service Excellence

Job description

Our Retail Operations Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards, and smashing commercial targets.

Responsibilities

• Overseeing store operations to maximise profitable sales and growth
• Creating a great place to work for everyone, whilst providing opportunities for team development within Dobbies
• Fostering your team's passion for delivering the best in-store experience by creating a brilliant customer journey
• Working closely with central support teams to maintain excellent communication and improve our business
• Ensuring health & safety regulations are followed, caring for employee and customer welfare
• Leading audit controls, maintaining company best practices, and coaching the team on good governance
• Managing stock processes from goods in to visual merchandising
• Acting as deputy to the General Manager in their absence
• Taking on duty manager responsibilities, including key holder duties

Who We Are Looking For

• Experience in retail operations management with strong operational expertise
• Commercial awareness, including understanding budgets, profitability, and driving sales
• Proven ability to manage stock controls and adhere to health & safety regulations
• Ability to identify training needs and coach staff to deliver excellent customer service and ensure safety
• Adaptability to changing priorities, workload, and regulations
• Positivity and leadership in managing change, motivating teams through seasons
• Alignment with our values: teamwork, positivity, passion for gardens, and customer focus

What We Offer

• Generous annual leave entitlement with flexible holiday options
• Uncapped store discounts, including 50% off in restaurants, 25% in the Garden Centre, and 10% in food halls
• Access to Wagestream for financial wellbeing support
• Support from Retail Trust, including confidential support, virtual GP, counselling, and retail rewards
• Development opportunities via Dobbies Academy and eLearning platforms
• A passionate, diverse, and committed team culture

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We celebrate gardens and plants through our products, services, and community events, fostering garden living all year round. Our stores often feature restaurants or coffee shops, creating welcoming environments for customers. We are dedicated to being a great place to work, encouraging our colleagues to be their best and celebrate success together.