Retail Operations Manager

TN United Kingdom; Derby; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Operations Manager to enhance customer experiences across their stores. This role involves overseeing store operations, driving sales, and fostering team development. You will create a vibrant workplace, ensuring compliance with health and safety regulations while leading your team to achieve commercial targets. The company offers a supportive culture with generous benefits, including flexible annual leave and substantial store discounts. Join a passionate team dedicated to delivering exceptional service and celebrating success together.

Benefits

Generous annual leave

Uncapped store discounts

Access to Wagestream

Support through Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in retail operations management is essential.
• Proven ability to manage stock controls and adhere to health & safety regulations.

Responsibilities

• Oversee store operations to maximize profitable sales and growth.
• Create a great place to work while supporting your team's development.
• Ensure all health & safety regulations are followed.

Skills

Retail Operations Management

Commercial Awareness

Stock Control Management

Health & Safety Regulations

Team Coaching

Adaptability

Job description

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Retail Operations Manager

Our Retail Operations Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards, and smashing commercial targets.

Responsibilities

1. Oversee store operations to maximize profitable sales and growth.
2. Create a great place to work for everyone, while supporting your team's development within Dobbies.
3. Spark your team's passion for delivering the best in-store experience by creating a brilliant customer journey.
4. Work closely with central support teams, maintaining excellent communication to improve our business.
5. Ensure all health & safety regulations are followed, caring for employee and customer welfare.
6. Lead in audit controls, uphold company best practices, and coach the team on good governance.
7. Manage stock processes from goods in to visual merchandising.
8. Act as deputy to the General Manager in their absence.
9. Perform duty manager responsibilities, including key holder duties.

Who we are looking for

• Experience in retail operations management.
• Commercial awareness, understanding budgets, profitability, and sales growth.
• Proven ability to manage stock controls and adhere to health & safety regulations.
• Ability to identify training needs and coach teams to deliver excellent customer service and safety standards.
• Adaptability to changing priorities and regulations.
• Positive attitude towards change, leading teams with care and motivation.
• Demonstrate our values: teamwork, positivity, passion for gardens, and customer focus.

What we offer

• Generous annual leave, with flexible holiday use.
• Uncapped store discounts, including 50% off in restaurants, 25% in Garden Centre, 10% in food halls.
• Access to Wagestream for financial wellbeing support.
• Support through Retail Trust, including confidential support, virtual GP, counselling, and discounts.
• Development opportunities via Dobbies Academy.
• A passionate, diverse, and committed team culture.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We celebrate gardening and plant life, offering a variety of products and services, including restaurants and community events. We are committed to being a great place to work, encouraging our colleagues to thrive and celebrate success together.