Retail Operations Lead — Fast, High-Volume Store

Bershka; Sheffield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discount

28 days holiday

Company pension

Training & progression

Social & sustainability projects

Job summary

Bershka in the United Kingdom is seeking an Operations Manager to lead the store’s operational engine, ensuring deliveries, stock control, payroll, schedules and productivity run smoothly in a high-volume environment.

You will work closely with the General Manager to drive performance, control costs and build a strong, engaged operations team, making confident decisions under pressure and delivering excellent customer service through efficient operations.

Qualifications

• Experience in managing retail operations is essential.
• Adaptable and confident working under pressure.
• Highly organised with strong attention to detail.
• Emotionally intelligent and able to lead with respect.
• Reliable, accountable and commercially aware.
• Analytical and comfortable working with numbers.
• Proactive and solution-focused.
• Ambitious and motivated to grow within the company.

Responsibilities

• Leading deliveries, replenishment and stock control processes
• Managing rotas, payroll and hours budgets
• Monitoring productivity and operational KPIs
• Supporting employee relations processes in line with company policy
• Developing and coaching the operations team
• Maintaining high standards in health, safety and sustainability
• Supporting excellent customer service through operational efficiency
• This role requires flexibility, resilience and strong organisation in a fast-moving retail environment.

Skills

Retail operations

Leadership

Analytical skills

Organisation

Communication

Job description

Bershka in the United Kingdom is seeking an Operations Manager to lead the store’s operational engine, ensuring deliveries, stock control, payroll, schedules and productivity run smoothly in a high-volume environment.

You will work closely with the General Manager to drive performance, control costs and build a strong, engaged operations team, making confident decisions under pressure and delivering excellent customer service through efficient operations.