Retail Operations Lead (12-Month) — E-commerce Growth

Royal Holloway Students' Union; Egham; On-site; GBP 45,000 - 48,000; Full time

Benefits offered by this job

22 days annual leave

Pension scheme

Wellbeing support

Cycle to Work

Job summary

Royal Holloway Students’ Union is seeking a proactive Retail Operations Manager (Interim) to elevate retail services. You will drive system improvements, standardize processes and work with outlet managers to strengthen compliance and reporting, enabling high-performing teams and a better customer experience.

The fixed-term role focuses on sustainable operational improvements, reducing risk and supporting growth across retail, e-commerce and merchandise activity, aligned with RHSU’s commercial

Qualifications

• Experience driving operational improvements in retail or similar environments.
• Strong ability to implement systems, processes and standards.
• Proven capacity to analyse reporting and optimize customer experience.

Responsibilities

• Lead development and implementation of improved retail systems, processes and standards.
• Collaborate with outlet managers to strengthen compliance and reporting.
• Drive e-commerce and merchandise initiatives to improve commercial performance.

Job description

Royal Holloway Students’ Union is seeking a proactive Retail Operations Manager (Interim) to elevate retail services. You will drive system improvements, standardize processes and work with outlet managers to strengthen compliance and reporting, enabling high-performing teams and a better customer experience.

The fixed-term role focuses on sustainable operational improvements, reducing risk and supporting growth across retail, e-commerce and merchandise activity, aligned with RHSU’s commercial