Retail Operations Coordinator - 6m FTC

WOLVERINE; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Wolverine World Wide is seeking a Retail Operations Coordinator to support Merrell and Saucony stores across the EMEA network, ensuring teams feel connected, informed and equipped to succeed.

This role works with the Retail Operations Manager and Support Office to deliver tools, communications, processes and daily operational support that enable stores to run effectively and provide a seamless, customer-first brand experience.

Qualifications

• Experience working in a retail or retail support role.
• Highly organized with strong attention to detail, comfortable juggling tasks, follow ups and priorities in a fast paced environment.
• A practical, solution focused approach, with a willingness to get hands on and resolve day to day operational challenges.
• Clear and confident communicator, able to build positive relationships with store teams and Support Office stakeholders.
• Confident working with data, systems and tools, with good Microsoft Office skills and a willingness to learn new platforms.

Responsibilities

• Support the day-to-day Retail Operations activity, working closely with the Retail Operations Manager to serve store teams and enable them to deliver a great, first experience.
• Build positive, open and collaborative relationships with store teams and Support Office partners, acting as a trusted and reliable point of contact for day-to-day operational support.
• Own the Retail Operations inbox, acting as the first point of contact for operational queries from store teams, ensuring requests are acknowledged, prioritised and resolved efficiently.
• Support store communications through our communications platform, helping to coordinate, prepare and publish clear, engaging and easy-to-follow messages, tools and materials for stores.
• Assist with maintaining, updating and organizing store processes and SOPs, helping to ensure guidance is accurate, accessible and genuinely useful for store teams.
• Support store activity and workload planning by coordinating actions, tracking timelines and helping ensure priorities are clear, well communicated and manageable.
• Support the management of store stationery and consumables, ensuring stock levels are maintained, orders are placed in a timely way and costs are considered.
• Help coordinate Health & Safety and Security compliance activity, supporting the completion, tracking and follow-up of actions across the store estate.
• Support the management of external and third-party partners, helping ensure activity runs smoothly and stores are kept informed where needed.
• Support new store openings from a Retail Operations perspective, including helping to coordinate supplier set-up, documentation and early trading support for store teams.
• Provide day-to-day operational and administrative support to the Retail Operations & Property team, helping with reporting, tracking actions and keeping things moving efficiently.

Skills

Retail experience

Highly organized

Problem solving

Communication

MS Office

Data literacy

Job description

The Retail Operations Coordinator plays a key role in supporting our Merrell and Saucony stores across the EMEA retail network, ensuring store teams feel connected, informed and equipped to succeed.

Working closely with the Retail Operations Manager and the wider Wolverine Worldwide Support Office teams, this role helps deliver the tools, communication, processes and day-to-day operational support that enable stores to run effectively and provide a seamless, customer-first brand experience.

As an important link between our stores and central functions, the Retail Operations Coordinator helps coordinate retail initiatives, responds to store enquiries, maintains operational resources and supports the successful execution of key business activities across multiple markets. Through a highly organised, collaborative and approachable approach, this role helps remove obstacles for store teams, keeps priorities aligned and contributes to Wolverine Worldwide's commitment to empowering our brands, our people and our customers.

What you'll be doing:

• Support the day-to-day Retail Operations activity, working closely with the Retail Operations Manager to serve store teams and enable them to deliver a great, first experience.
• Build positive, open and collaborative relationships with store teams and Support Office partners, acting as a trusted and reliable point of contact for day-to-day operational support.
• Own the Retail Operations inbox, acting as the first point of contact for operational queries from store teams, ensuring requests are acknowledged, prioritised and resolved efficiently.
• Support store communications through our communications platform, helping to coordinate, prepare and publish clear, engaging and easy-to-follow messages, tools and materials for stores.
• Assist with maintaining, updating and organizing store processes and SOPs, helping to ensure guidance is accurate, accessible and genuinely useful for store teams.
• Support store activity and workload planning by coordinating actions, tracking timelines and helping ensure priorities are clear, well communicated and manageable.
• Support the management of store stationery and consumables, ensuring stock levels are maintained, orders are placed in a timely way and costs are considered.
• Help coordinate Health & Safety and Security compliance activity, supporting the completion, tracking and follow-up of actions across the store estate.
• Support the management of external and third-party partners, helping ensure activity runs smoothly and stores are kept informed where needed.
• Support new store openings from a Retail Operations perspective, including helping to coordinate supplier set-up, documentation and early trading support for store teams.
• Provide day-to-day operational and administrative support to the Retail Operations & Property team, helping with reporting, tracking actions and keeping things moving efficiently.

Skills Required:

• Experience working in a retail or retail support role.
• Highly organized with strong attention to detail, comfortable juggling tasks, follow ups and priorities in a fast paced environment.
• A practical, solution focused approach, with a willingness to get hands on and resolve day to day operational challenges.
• Clear and confident communicator, able to build positive relationships with store teams and Support Office stakeholders.
• Confident working with data, systems and tools, with good Microsoft Office skills and a willingness to learn new platforms.

Wolverine World Wide, Inc. (NYSE:WWW) is one of the world's leading designers, marketers, and licensors of footwear and apparel; It's global footprint spans 170 countries and territories. The Company's portfolio includes Merrell®, Saucony®, Sweaty Betty®, Hush Puppies®, Wolverine®, Chaco®, Bates®, HYTEST®, and Stride Rite®. The Company is also the global footwear licensee of brands Cat® and Harley-Davidson®.

Wolverine Worldwide is driven by a Vision to Make. Every Day. Better. for its consumers, partners, communities, and shareholders.

In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America's Dream Employers, America's Best Employers for Women, and America's Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.

Wolverine Worldwide is a Certified Great Place To Work®.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.