International Account Specialist - 12m FTC

WOLVERINE; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Wolverine Worldwide, Inc. in London is seeking an operations-focused professional to act as the key operational contact for distributor accounts, collaborating with Brand, Global Operations and regional teams to improve service and ensure timely product shipment.

You will coordinate orders, manage pricing changes, liaise with planning teams in Asia and US, and drive continuous improvement while maintaining strong relationships with customers and complying with shipping paperwork.

Qualifications

• Experience in wholesale customer service or key account management within an international environment.
• Strong written and verbal communication, with solid analytical skills and proficiency in Excel/MS Office.
• Ability to collaborate cross-functionally and manage multiple tasks with minimal supervision.
• Languages are an advantage but not required.

Responsibilities

• Support a portfolio of distributor accounts across EMEA and LATAM regions.
• Coordinate and maintain the order book, monitor order conversion, and communicate ex-factory changes.
• Ensure timely execution of the customer order cycle through cross‑functional workflows.
• Liaise with Production Planning teams on PO placement and management.
• Proactively build relationships with customers and ensure compliant shipping documentation.
• Support continuous improvement initiatives in brand operations.

Skills

Wholesale customer service

Key account management

Excel / MS Office

Cross-functional collaboration

Tools

Excel

Job description

Wolverine World Wide, Inc. (NYSE:WWW) is one of the world's leading designers, marketers, and licensors of footwear and apparel; It's global footprint spans 170 countries and territories. The Company's portfolio includes Merrell®, Saucony®, Sweaty Betty®, Hush Puppies®, Wolverine®, Chaco®, Bates®, HYTEST®, and Stride Rite®. The Company is also the global footwear licensee of brands Cat® and Harley-Davidson®.

Wolverine Worldwide is driven by a Vision to Make. Every Day. Better. for its consumers, partners, communities, and shareholders.

In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America's Dream Employers, America's Best Employers for Women, and America's Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.

Wolverine Worldwide is a Certified Great Place To Work®.

Act as the key operational contact for a portfolio of international distributor accounts, collaborating with Brand, Global Operations and regional supply chain teams across EMEA, LATAM, the US and Asia. Focus on enhancing customer service performance, driving continuous improvement initiatives and ensuring timely, efficient product shipment.

What you'll be doing:

• Support a portfolio of Distributor accounts across EMEA and LATAM regions.
• Coordinate and maintain the order book for assigned Distributor partners. Monitor order conversion, ensure pricing accuracy and keep partners updated with any changes to ex-factory dates or production.
• Coordinate cross-functional workflows and maintain operational processes to ensure timely execution across the customer order cycle.
• Liaise with Production Planning team in Asia and Supply Planning team in US on PO placement and management.
• Proactively build relationships with customers, leveraging opportunities for phone or face to face contact.
• Ensure ongoing compliance with customers logistical requirements and timely delivery of all relevant shipping paperwork.
• Support and contribute to continuous improvement initiatives across customer and brand operations.
• Coordinate and deliver training for partners around WWW process & systems and provide ongoing tech support around Crave order management platform.
• Work as part of wider international account services team, actively participating in team meetings and providing cover and support where needed to ensure team success.
• Collaborate with Credit Control and Production Planning Team to resolve operational issues around payment and ensure receipt of any necessary prepayments & letters of credit in line with requested XF dates.
• Contribute to IAS operations sessions at key seasonal brand meetings (Lockdown and Global Brand Conference).
• Support execution of the Distributor business plan. Operates with autonomy within defined processes, identifying risk and escalating complex or strategic issues to senior management.
• Support brand initiatives and seasonal activities. Help coordinate forecast and sample consolidation and seasonal conference packs.
• Performs duties consistent with the company's AAP/EEO goals and policies.
• Performs other duties as required/assigned by manager.

Knowledge & Skills

• Working knowledge of similar international environment, wholesale customer services, or key account management
• Strong written and oral communication and ability to interact effectively with internal and external stakeholders. Proficient user of Excel/Microsoft office and strong analytical skills
• Ability to collaborate cross-functionally and contribute to shared operational goals.
• Proven ability to prioritize and manage multiple tasks and deadlines with limited supervision
• Languages would be an advantage but not a pre-requisite.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.