Retail Operations & Communications Assistant

Mamas & Papas; Crowborough; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

33 days holiday (up to 40 with service

Company car / car allowance

Buy & Sell holiday schemes

Company Bonus Schemes

Employer pension contribution from day

Staff discounts for family & friends

Benefits Hub discounts across partners

Health & critical illness cover

Job summary

Mamas & Papas is seeking a Retail Operations & Communications Assistant based at our Head Office in Huddersfield. You will support retail communications, oversee store queries, and help generate commercial reports to keep stores well-informed and performing at their best.

The role requires strong writing skills, attention to detail, and collaborative working with multiple teams across the business. A customer-focused mindset and retail experience will help you succeed in this busy role.

Qualifications

• Experience in store or retail support environments.
• Strong written and verbal communication skills.
• Attention to detail and ability to work collaboratively.

Responsibilities

• Develop and write retail communications with information from all functions.
• Manage store support inbox and respond to store queries promptly.
• Compile key commercial reports for the retail team.
• Ensure visual merchandising materials are clear and up to date for stores.
• Act as the voice of retail between the UK stores and head office to drive improvements.

Skills

Retail communications

Retail operations

Commercial reporting

Visual merchandising

Stakeholder liaison

Job description

Overview

Mamas & Papas (Head Office)

Colne Bridge Road, Huddersfield, West Yorkshire HD5 0RH

Mamas & Papas are now the UK's largest own-brand baby products specialist retailer. More importantly though, we're the baby retailer of choice for our community of new and expectant parents.

Becoming a parent is an amazing journey, full of magical moments. For the last 40 years here at Mamas & Papas we have dedicated everything to understanding and putting the customer and community of new, expectant and hopeful parents first. We're that warm arm of reassurance, that friendly face offer incredible insight, knowledge and trust. Whether it be our in-store personal shopping experiences, car seat consultations, parent to be events, or someone to help guide our customers, we're there to make sure buying their first pram, cot, baby changing table or that cute little babygrow, whatever it may be, are moments they'll cherish forever.

The Role of Retail Operations & Communications Assistant

Based at Head Office, this role encompasses a number of significant retail administrative support areas including:

• Retail Communications - developing and writing retail communications gathering accurate information from all business functions and ensuring stores are equipped with all relevant information for trade.
• Management of Retail operations - management of store support inbox fielding store queries and requests and ensuring timely resolutions.
• Commercial reporting - compiling key commercial reports for the retail team
• Visual merchandising - ensuring visual merchandising documents are clear, accurate and presented to stores in time
• Being the link between the UK store estate and the head office functions acting as the voice of retail act as the main feedback vehicle continuously looking for opportunities with departments for change

If you come from a Store, or retail support background, with an eye for marketing and attention to detail. Possess strong written and verbal skills, in a way that makes things happen in a collaborative way, then we would love to hear from you.

We're a business that cares. Here's just some of our benefits on offer.

• 33 days holiday, increasing up to 40 with service.
• Company car / car allowance
• Buy & Sell holiday schemes
• Company Bonus Schemes
• Employer pension contribution from day 1 enrolment.
• Significant staff discounts for family & friends from our shops & online
• Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
• Subsidised health & critical illness cover and insurances
• Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
• Supportive Foster Care & Carers Leave offering
• Support for Loss and Bereavement
• A Menopause Friendly Employer
• Employee Recognition and Appreciation Schemes
• At Mamas & Papas, we're a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable - one that’s full of opportunity and hope.
• ...Oh, and a great bunch of people to work with too.