Retail Operations & Communications Assistant

Peoplebank; Huddersfield; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Company bonus schemes

Employer pension contribution

Staff discounts

Benefits Hub offers

Job summary

Mamas & Papas is looking for a Retail Operations & Communications Assistant at Head Office in Huddersfield. You will support retail admin, manage communications, and help with commercial reporting and visual merchandising.

The role requires strong writing, attention to detail, and the ability to collaborate across departments to deliver timely information and effective store support.

Qualifications

• Previous store or retail support background required.
• Strong written and verbal communication skills essential.
• Attention to detail with a collaborative approach.

Responsibilities

• Develop and write retail communications from multiple business functions and ensure stores have relevant information for trade.
• Manage store support inbox, field queries, and ensure timely resolutions.
• Compile key commercial reports for the retail team.
• Ensure visual merchandising documents are clear, accurate and timely.
• Act as the voice of retail between stores and head office, pursuing opportunities for improvement.

Skills

Retail administration

Written & verbal communication

Attention to detail

Marketing eye

Team collaboration

Tools

Microsoft Office

Excel

Job description

Retail Operations & Communications Assistant

Retail Support

Huddersfield (Head Office)

Overview

Mamas & Papas are now the UK's largest own-brand baby products specialist retailer. More importantly though, we're the baby retailer of choice for our community of new and expectant parents.

Becoming a parent is an amazing journey, full of magical moments. For the last 40 years here at Mamas & Papas we have dedicated everything to understanding and putting the customer and community of new, expectant and hopeful parents first. We're that warm arm of reassurance, that friendly face offer incredible insight, knowledge and trust. Whether it be our in-store personal shopping experiences, car seat consultations, parent to be events, or someone to help guide our customers, we're there to make sure buying their first pram, cot, baby changing table or that cute little babygrow, whatever it may be, are moments they'll cherish forever.

THE ROLE of RETAIL OPERATIONS & COMMUNICATIONS ASSISTANT

One of the many key roles that allows these magical moments to happen is that of our RETAIL OPERATIONS & COMMUNICATIONS ASSISTANT.Based at Head Office, this role encompasses a number of significant retail admintrative support areas including:

• Retail Communications – developing and writing retail communications gathering accurate information from all business functions and ensuring stores are equipped with all relevant information for trade.
• Management of Retail operations - management of store support inbox fielding store queries and requests and ensuring timely resolutions.
• Commercial reporting – compiling key commercial reports for the retail team
• Visual merchandising – ensuring visual merchandising documents are clear, accurate and presented to stores in time
• Being the link between the UK store estate and the head office functions acting as the voice of retail act as the main feedback vehicle continuously looking for opportunities with departments for change

If you come from a Store, or retail support background, with an eye for marketing and attention to detail. Possess strong written and verbal skills, in a way that makes things happen in a collaborative way, then we would love to hear from you.

We're a business that cares. Here's just some of our benefits on offer;

• 33 days holiday, increasing up to 40 with service.
• Company Bonus Schemes
• Employer pension contribution from day 1 enrolment.
• Significant staff discounts for family & friends from our shops & online
• Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
• Subsidised health & critical illness cover and insurances
• Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
• Supportive Foster Care & Carers Leave offering
• Support for Loss and Bereavement
• A Menopause Friendly Employer
• Employee Recognition and Appreciation Schemes
• At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope.
• ...Oh, and a great bunch of people to work with too.