Retail Operations

Harvey Norman Trading (UK) Limited; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic retail company is seeking a Retail Operations Person in Belfast. This role supports customer service, processes online orders, and requires a positive, team-oriented individual willing to learn. The job offers a vibrant work environment and permanent contract with a 6-month probation period.

Benefits

Generous staff discounts

Dynamic work environment

Opportunities for development

Qualifications

• Retail experience is ideal but not essential as training will be provided.
• Ability to thrive in a customer-focused environment.
• Strong problem-solving skills and a keen attention to detail.

Responsibilities

• Build customer loyalty by providing great service.
• Process online sales orders efficiently.
• Analyse daily reports and communicate priorities to the manager.

Skills

Customer Orientated

Attention to detail

Positive attitude and outlook

Job description

ABOUT THE JOB

Reporting to the Store Manager, Harvey Norman is looking for a Retail Operations Person in the electrical department. The role of the Retail Operations Person has a wide range of responsibilities which supports the team and has a focus on improving the overall customer experience.

This is an excellent opportunity to work in a fast moving and dynamic retail company. This is an instore role, and the applicant must be available to attend work at the stated location.

Responsibilities

• Build customer loyalty by providing a great, friendly, and professional service.
• Process online sales orders (invoicing/click & collect preparation).
• Analyse and monitor daily reports, flagging priorities to manager.
• Assist on the Cash Desk during busy periods.
• Take ownership of customer service, responding promptly to customer queries.
• Other duties that may be required from time to time to fulfil your role.

Your Profile

• Experience and Qualifications - Ideally have retail experience but not essential as excellent training will be provided.
• Customer Orientated– Thrive in a customer focused environment, be people oriented, and be competent in problem solving.
• Attention to detail - Have a keen eye for detail and display alongside accuracy.
• Team & Collaborative Working– Works co-cooperatively and is a supportive member of the team. Actively helps and supports others to achieve team goals.
• Adaptable to Change– Be open and accepting of necessary change and innovation within the company, show a willingness to learn new ways to accomplish objectives.
• Positive attitude and outlook– You have a positive outlook on life, work, and self, and you have an optimistic view of the future and your own performance.

WHY PEOPLE JOIN US

• We’re dynamic and growing!
• Fun, high energy work environment.
• Culture of developing and promoting from within the company.
• Our entrepreneurial spirit.
• Generous staff discounts.

Additional Information

• This is a permanent contract with a 6-month probation period.
• We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
• The successful candidate will be required to attend a company induction day.