Retail Media Client Executive – Hybrid, 4pm Fridays, 10% Bonus

Service Management Group (SMG); Liverpool; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

10% discretionary bonus

£1,800 yearly wellbeing fund (on top)

Free Headspace subscription

£500 yearly Uni Fund for learning

4 extra Wellbeing Days off per year

Annual Summer conference + year-round

4pm finishes every Friday

Flexible and hybrid working

Job summary

SMG in Liverpool is seeking a Client Executive (12-month FTC) to manage a portfolio of brand-led retail media campaigns, from brief to media plan approval and delivery. You’ll deliver exceptional client service, drive campaign performance, and collaborate with VMG teams to meet commercial targets.

The role focuses on client management, retail media campaigns, and developing insights to optimise activity. Hybrid working with a minimum in-office presence is required.

Qualifications

• Experience in marketing, ideally within retail media, FMCG or an agency environment.
• Proven ability to manage multiple campaigns and client relationships simultaneously.
• Experience delivering integrated marketing or retail media campaigns from briefing through to completion.
• Strong organisational skills and excellent attention to detail.
• Excel proficiency is desirable.
• Excellent relationship-building and client service.

Responsibilities

• Build and maintain strong relationships with The Very Group, supplier brands and internal stakeholders, delivering an exceptional day-to-day client experience.
• Manage retail media campaigns across your portfolio, ensuring activity is delivered on time, within budget and against agreed objectives.
• Help create insight-led media plans and creative proposals that deliver effective, brand-led campaigns.
• Develop a strong understanding of VMG's proposition and communicate the value of its solutions confidently to clients.
• Monitor campaign performance and work with internal teams to optimise activity where needed.
• Identify opportunities to strengthen and grow client partnerships.
• Produce clear post-campaign reporting, turning performance insights into actionable recommendations.
• Work collaboratively across strategy, creative, media and analytics, contributing to a positive and effective team environment.
• Bring ideas that improve ways of working and support wider business initiatives.

Skills

Marketing experience

Retail media

Campaign management

Client relationships

Campaign performance

Excel proficiency

Communication skills

Stakeholder collaboration

Job description

SMG in Liverpool is seeking a Client Executive (12-month FTC) to manage a portfolio of brand-led retail media campaigns, from brief to media plan approval and delivery. You’ll deliver exceptional client service, drive campaign performance, and collaborate with VMG teams to meet commercial targets.

The role focuses on client management, retail media campaigns, and developing insights to optimise activity. Hybrid working with a minimum in-office presence is required.