Retail Media Ad Ops Specialist

Screwfix; Yeovil; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working

Pension contributions

Life cover

Health plan

Staff discounts

Job summary

Screwfix is seeking a Retail Media Ad Ops Specialist to shape how onsite campaigns are delivered and optimised across Sponsored Products, Banners and Brand Pages. You’ll take campaigns from brief to launch and ensure accurate setup, smooth delivery and ongoing optimisation.

Work closely with ad tech partners to build processes, drive continuous improvement, and manage onboarding of new on-site media opportunities. The role offers hybrid working, a discretionary bonus and strong benefits.

Qualifications

• Experience in ad trafficking and campaign optimisation within ad tech.
• Ability to manage fast-paced campaigns with attention to detail.
• Knowledge of onsite technology platforms, preferably Citrus Ad.
• Experience managing media customer relationships and briefs.

Responsibilities

• Take on onsite campaigns from brief to execution and optimise performance.
• Traffic, monitor, and troubleshoot digital campaigns to meet KPIs.
• Collaborate with Sales to ensure briefs are delivered on time.
• Develop future media execution plans and communicate with stakeholders.
• Identify process improvements and drive automation where possible.

Skills

Ad Operations

Ad Tech

Campaign Optimisation

Traffic Management

Tools

Citrus Ad

Job description

Overview

There’s a lot happening behind the scenes in Retail Media at Screwfix.

Overview

There’s a lot happening behind the scenes in Retail Media at Screwfix.

We’re growing our Retail Media proposition and looking for a Retail Media Ad Ops Specialist to help shape how we deliver and optimise our onsite campaigns.

You’ll work across Sponsored Products, Banners and Brand Pages, taking campaigns from brief through to launch and making sure they’re set up correctly, run smoothly and are optimised to deliver against their goals.

But this isn’t just about keeping campaigns moving.

You’ll work closely with our ad tech partners while helping us build and evolve the capability, processes and ways of working that will support the continued growth of Screwfix Media Partnerships.

That means there’s plenty of opportunity to get stuck in, solve problems, improve how things work and have a real say in how our ad operations capability develops.

We’re looking for someone with experience in Ad Operations, Ad Tech, ad trafficking or campaign optimisation who understands how digital campaigns are set up, managed and optimised.

What's in it for you?

• Discretionary annual bonus up to 20%
• 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
• Hybrid working with up to 2 days working from home (must be comfortable travelling to our Kingfisher Head Office in Paddington, London when required)
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Key responsibilities

• Work closely with the Sales team to ensure that all secured marketing briefs are processed on time for the wider stakeholder matrix to deliver required deliverables
• Become technical subject matter expert on ad technology at Screwfix, understand how sponsored product, banner and brand page campaigns are set up and optimised
• Take an onsite campaign from brief to execution for our core onsite inventory of sponsored product, banners, brand pages, then optimise performance of campaigns in-flight
• Traffic, monitor, and optimise digital campaigns, ensuring accurate setup, smooth delivery, effective troubleshooting, and delivery against campaign objectives and KPIs.
• Own future looking plans for media execution from a creative perspective, ensuring that deadlines are met and key stakeholders are updated, engaged, and prompted as required/agreed
• Be proactive in looking for ways to improve processes, be that briefing, delivery or evaluation – share ideas for endorsement with Retail Media Operations Manager and implement agreed changes in conjunction with others
• Develop and manage partnerships with our current ad tech platform provider, driving collaboration, governance, and continuous improvement
• Support the launch on new on-site media opportunities
• Support the function by identifying challenges in process and pushing for automated/templated solutions to fix these, ensuring Retail Media budgets are met
• Understand the importance and urgency of multiple requests to ensure the function delivers to its’ customers
• Escalate risks and process issues where required to Line Manager
• Actively work on agreed objectives and personal development plan for continuous improvement and contribution to the delivery of key functional objectives

Required Skills & Experience

• Experience working in a fast-paced environment, with the ability to manage changing priorities
• Experience in ad trafficking and campaign optimisation within an ad operations or ad tech environment, with a good understanding of ad serving platforms, campaign delivery, performance analysis, and troubleshooting
• Working knowledge of onsite technology platforms, preferable Citrus Ad
• Experience of managing media customer relationships and ensuring clarity on briefing, expectations and deliverables
• Highly organised, able to juggle multiple vendor and stakeholder demands with strong attention to detail
• Preference of previous Retail Media Industry experience
• Self‑motivated to learn and grow as both Screwfix Media Partnerships and the industry and a whole evolves at speed
• Takes ownership of customer outcomes, driving vendor adoption, engagement and retention through proactive management and clear prioritisation.
• Uses insight and data to identify opportunities to improve customer experience, platform performance and commercial outcomes.

At Screwfix, Your Wellbeing Comes First:

Financial wellbeing

• Wagestream access to track earnings and save
• Access to the Kingfisher Share Scheme
• Colleague support fund
• Exclusive offers and discounts via our Hapi app
• Cycle‑to‑work scheme and savings on bikes

Every day benefits

• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalk
• Support networks available

Recruitment Process

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.

Sustainability at Screwfix

We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.

We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.

Please let us know at [e-mail] if you need any additional support or adjustments when it comes to your application.