Gift Shop Retail Manager - Fixed Term Contract

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dynamic Retail Managers for their Gift Shop department in London. This role offers the chance to lead a dedicated team, drive performance through coaching, and create an inclusive culture. With a focus on exceptional customer experiences, you'll leverage data insights to exceed targets while enjoying a competitive benefits package. Join a company that values authenticity and growth, and make a significant impact in a luxury retail environment.

Benefits

Competitive Bonus

Company Pension

Flexible Working

25 Days Holiday

Birthday Off

Up to 33% In-Store Discount

Season Ticket Loan

Qualifications

• Proven track record in leading successful retail teams.
• Strong ability to coach and develop team members.

Responsibilities

• Build and lead high-performing retail teams.
• Deliver effective performance coaching and feedback.

Skills

Team Leadership

Performance Coaching

Emotional Intelligence

Data Analysis

Commercial Awareness

Education

Experience in Retail Management

Hospitality Experience

Job description

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Gift Shop Retail Manager - Fixed Term Contract, London

Client: Harrods

Location: London, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: abb5809dd9cf

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

We are now looking for two people-focused and experienced Retail Managers to join our welcoming and close-knit Harrods family within our Gift Shop department on either an eight-month or 16-month fixed term basis (June 2025 to January 2026 or June 2025 to September 2026).

Our retail offering is evolving as we grow our omnichannel approach, and we are looking for individuals to join our leadership team who are agile and flexible, curious and bold enough to try new things.

About the Role

Being the front-line face of the leadership team, our Retail Managers are skilled at building high-performing teams and delivering effective performance coaching across both face-to-face and virtual channels. This is achieved through high levels of presence on the floor and a natural ability to inspire and engage sales colleagues through storytelling and a culture of continuous feedback.

It’s that authentic and inclusive culture you create, alongside a flair for working with data and insight, that will help your business exceed performance targets and deliver exceptional operational standards – treating your area as your own business within a business.

This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You’ll have an exceptional track record in building, leading and supporting teams to achieve success.

You’ll also:

• Be a relationship-led leader and have proven performance coaching ability, ideally in a fast-paced retail or hospitality environment.
• Be a genuine “people person” with a passion for helping others learn and grow. You get a kick out of helping your team members succeed.
• Have high levels of emotional intelligence and self-awareness, with the ability to flex your style.
• Have the ability and confidence to analyse and interpret multiple data sources and take appropriate actions.
• Be commercially astute, with a drive for results and brave enough to challenge the status quo – in the right way.
• Have an understanding of and a genuine interest in the luxury customer and their needs.
• Be able to evidence strong relationships with concession partners or equivalent.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including eligibility for a competitive bonus, a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.