Retail Operations Manager, Guinness Open Gate Brewery London

Diageo; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Join a dynamic team at a renowned brewery in London as a Retail Operations Manager. This role offers the opportunity to shape retail experiences and drive performance in a vibrant environment. You will lead a dedicated team, implement innovative strategies, and ensure compliance with policies while maintaining exceptional customer service standards. Be part of a forward-thinking company that values diversity, innovation, and community, and contribute to a sustainable future in the premium drinks sector. Your leadership will inspire a culture of excellence and inclusivity.

Benefits

Performance Bonuses

Pension Plan

Share Options

Wellbeing Programs

Qualifications

• 5+ years of retail management experience required.
• Proven leadership and performance driving skills necessary.

Responsibilities

• Oversee retail operations ensuring high standards and profitability.
• Manage inventory levels and drive sales through marketing strategies.

Skills

Retail Management

Leadership

Analytical Skills

Time Management

Customer Service

Tools

LS Central

Job description

Retail Operations Manager, Guinness Open Gate Brewery London

Apply locations: London, England | Full time | Posted 2 Days Ago | End Date: May 17, 2025 | Job ID: JR1112812

Job Description:

Retail Operations Manager, Guinness Open Gate Brewery, London

Location: Covent Garden, London

Type: Permanent, Full Time

Closing Date: May 16, 2025

About the Team

The Open Gate Brewery, London, is a new Guinness neighborhood in Covent Garden, spanning 52,000 sq ft, aiming to inspire brewing, food, retail, and culture. It includes a 15hl onsite brewery for innovation and limited editions, and a cultural space with community initiatives. Key features include iconic Guinness Gates, restaurants, retail spaces, a rooftop experience, brewery tours, and event spaces.

Role Purpose

The Retail Operations Manager will oversee retail operations at Mercer Walk and Neal Street stores, ensuring high standards, profitability, and brand reputation. Responsibilities include managing retail performance, developing new retail experiences, and supporting the retail team.

Responsibilities

• Implement operational processes and staffing
• Monitor store performance and improve KPIs
• Manage inventory levels and stock procurement
• Drive sales through marketing strategies and activations
• Manage staff scheduling, training, and development
• Maintain excellent customer service standards
• Ensure compliance with policies and regulations
• Lead diversity and inclusion initiatives

Key Stakeholders

Reports to the Head of Retail; manages a team of approximately 10 sales associates; collaborates with marketing, brand, and brewing teams.

Qualifications & Experience

• Minimum 5 years retail management experience
• Proven leadership and performance driving skills
• Strong analytical and commercial acumen
• Excellent time management and resilience
• Experience with retail management software (LS Central preferred)

Working with Us

We value flexibility and offer competitive benefits including performance bonuses, pension, share options, and wellbeing programs. We promote an inclusive culture aligned with Diageo and Guinness values, encouraging diversity and belonging across all levels.

Join Us

Be part of a global leader in premium drinks, celebrating diversity, innovation, and community. Bring your ambition and ideas, and help us shape a sustainable future.