Retail Manager Casual Work

St Elizabeth's College; Much Hadham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Staff discount 10%

Blue Light Card

Gym membership discount

Recognition scheme

Life Assurance

Refer a friend £500

Employee assistance programme

Fully funded DBS

Pension scheme

Job summary

St Elizabeth's Charity Shop in Saffron Walden is seeking a Retail Manager to lead daily shop operations, manage volunteers, and deliver excellent customer service while covering shifts as needed.

This flexible, casual role offers a supportive environment within a values‑driven charity. You will drive sales, maintain merchandising standards, and help recruit/train volunteers to ensure smooth running when the Manager is away.

Qualifications

• Proactive and able to use initiative, capable of working independently.
• Approachable and confident when engaging with volunteers and customers.
• Flexible and willing to cover shifts as needed to support the shop.
• Organised and reliable with a strong commitment to customer service.

Responsibilities

• Support daily shop operations, including opening/closing, cash handling and stock management.
• Create a welcoming environment for customers, reflecting our values in all interactions.
• Assist in driving sales and achieving shop targets.
• Maintain high standards of merchandising, presentation and stock rotation.
• Help recruit, train and motivate volunteers.
• Step up to lead the shop in the Manager's absence.
• Ensure compliance with charity policies, retail standards and health & safety regulations.

Skills

Proactive

Approachable

Flexible

Organised

Job description

Retail Manager - St Elizabeth's Charity Shop

Location: Saffron Walden

Salary: £12.84 per hour

Contract: Flexible / Casual (as and when required)

We are welcoming applications to join our Retail Team, giving you the flexibility to pick up shifts that suit your lifestyle. If you're passionate about supporting your local community then this could be the perfect opportunity for you!

About Us

At St Elizabeth's, we're more than a care and education provider - we're a thriving, values-led community shaped by compassion, aspiration, collaboration and joy. Set within 60 acres of Hertfordshire countryside, we support children, young people and adults with epilepsy, learning disabilities, autism and complex medical needs. With on-site education, residential care, and a full multidisciplinary health team, we offer a unique, integrated model supporting individuals at every stage of life.

About the Role

As a Retail Manager, you will provide flexible support to our teams, working alongside a dedicated team of volunteers to deliver excellent customer service to ensure everything runs smoothly when cover is needed.

Key Responsibilities

• Support the daily shop operations, including opening/closing, cash handling and stock management
• Provide a warm and welcoming environment for customers, reflecting our values in all interactions
• Assist in driving sales and achieving shop targets
• Maintain high standards of merchandising, presentation and stock rotation
• Help recruit, train and motivate volunteers
• Step up to lead the shop in the Manager's absence
• Ensure compliance with charity policies, retail standards and health & safety regulations

About You

We're looking for someone who is:

• Proactive - able to use initiative and work independently when required
• Approachable - friendly, supportive and confident working with volunteers and customers
• Flexible - happy to work on an as-and-when basis, adapting to the needs of the shop
• Organised and reliable, with a commitment to excellent customer service
• Previous retail or charity shop experience is desirable, but full training will be provided

Why Join St Elizabeth's?

• Flexible work - choose shifts that fit around your commitments
• 10% staff discount on items for sale
• Eligible for Blue Light Card
• Discounted gym membership at Manor of Groves
• Employee Recognition Scheme
• Life Assurance
• Recommend a Friend payment up to £500*
• Confidential employee assistance programme
• Fully funded DBS
• Contributory pension scheme (if eligible - automatic enrolment after 3 months)

If you're enthusiastic, community-minded and looking for flexible work that makes a real impact, we'd love to hear from you.

Safeguarding & Inclusion

We are committed to safeguarding and promoting the welfare of vulnerable children and young adults. All appointments are subject to satisfactory references and an enhanced DBS check. This role involves regulated activity. St Elizabeth's is an equal opportunities employer and welcomes applications from all backgrounds. If you require reasonable adjustments during the recruitment process, please contact us.