Retail Manager

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Manager to lead a team in delivering exceptional customer service within a high-end retail environment. In this role, you will inspire and coach your staff, ensuring that every customer receives a memorable shopping experience. With the freedom to shape your department, you will drive performance and create an engaging atmosphere that resonates with customers. Join a supportive management team in a thriving terminal store, where your leadership will contribute to maximizing performance and enhancing customer engagement across a diverse product range. This is your opportunity to make a significant impact in a fast-paced retail setting.

Qualifications

• Passion for customer service and team motivation.
• Experience in retail management with a focus on performance.

Responsibilities

• Lead and develop a team to deliver exceptional customer service.
• Create an inspirational department that attracts customers.

Skills

Customer Service

Team Leadership

Coaching

Performance Management

Education

High School Diploma

Bachelor's Degree in Business or Management

Job description

As a Retail Manager, you will be passionate about providing customers with an unforgettable level of customer service. You will role model this amongst your team, being the driving force behind our world class shopping experience. Leading from the front, you will motivate and develop your team to maximise performance, instilling in them the importance of providing the very best passenger engagement within your store.

Your main focus will be to influence and coach your staff to deliver this service whilst keeping our customers close to heart.

You will be part of a structured management team working within one of our £multi-million turnover terminal stores, serving millions of customers from all corners of the world, offering high quality, premium brands within Luxury, Beauty, Liquor, Tobacco, Confectionary and Tax Free.

As a manager, you get to create your own journey and opportunities. Development is supported and encouraged; we want you to strive to be the best and achieve the highest results. You have the freedom to create a department and a team that is inspirational for others to see and want to be part of.