Retailer Client Service Director, UK & Ireland (FMCG Industry)

Advantage Group International; England; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the FMCG industry seeks a Retailer Client Service Director for the UK & Ireland. This role involves managing research programs, ensuring data quality, and fostering relationships with retailers and wholesalers. The ideal candidate has over 10 years of experience in the grocery sector and strong project management skills. This position is home-based with regular travel to Yeovil, Somerset.

Qualifications

• 10+ years relevant experience in grocery industry projects.
• Proficiency in MS Office; experience with Tableau or BI tools is a plus.

Responsibilities

• Design and manage research programs in collaboration with UK and Toronto teams.
• Ensure data quality, respond to client needs, and meet milestones.
• Build and maintain relationships with RWO contacts for business development.

Skills

Communication

Project Management

Teamwork

Decision Making

Education

University degree

Tools

MS Office

Tableau

Job description

Retailer Client Service Director, UK & Ireland (FMCG Industry)

2 days ago Be among the first 25 applicants

What Matters to Us:
Our history and mission: Thirty years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they actively listen and respond to feedback.
Ron’s idea to have retailers rate and rank their suppliers was first conceptualized in 1988. Since then, our relationship benchmarking capabilities have become the gold standard for measuring B2B engagement across over 40 countries.
Our Values:

• Be Engaged: Be engaged, on the team, and in the game
• Empathetic Feedback: Give and receive empathetic feedback
• High Performance: Succeed with a high-performance attitude
• Find a Better Way: Seek continuous improvement

Who We’re Seeking:
The ideal candidate has 10+ years of experience in senior project management, marketing, buying, merchandising, or research within the UK grocery industry, with a strong retailer background.

Role Success:
Lead the UK & Ireland research programs, working with local and global teams, managing all phases from design to report delivery, and developing relationships with retailers and wholesalers to foster growth.

Responsibilities include:

• Design and manage research programs in collaboration with UK and Toronto teams.
• Ensure data quality, respond to client needs, and meet milestones.
• Gather research requirements, verify data integrity, and monitor survey responses.
• Build and maintain relationships with RWO contacts for business development.

Qualifications:

• University degree
• 10+ years relevant experience in grocery industry projects
• Proficiency in MS Office; experience with Tableau or BI tools is a plus
• Excellent verbal and written English communication skills

Location: Home-based in the UK, with regular travel to Yeovil, Somerset.

Core Competencies: Decision making, teamwork, attention to detail, communication, results orientation, accountability, adaptability, project management, leadership, and client relationship skills.

Application: Submit your cover letter and CV to [e-mail] or [e-mail]. Only qualified applicants will be contacted.