Retail Manager

Salvation Army Trading Company; Ipswich; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

26 days annual leave plus bank holidays

Virtual GP Service

Defined Contribution Pension Scheme

Company Sick Pay

25% discount on store products

Job summary

Salvation Army Trading Company in Ipswich is seeking a passionate manager to oversee a new Donation Centre. In this full-time role, you will run daily operations, manage staff and volunteers, and cultivate community partnerships.

Ideal candidates are resilient with a strong customer service orientation and a dynamic leadership style. The position offers 26 days of annual leave, a comprehensive pension scheme, and various employee discounts, emphasizing employee wellbeing and community engagement.

Qualifications

• Dynamic leader passionate about developing people.
• Positive attitude towards exceptional customer service.
• Engaging personality with a desire to succeed.

Responsibilities

• Manage day-to-day operations of the Donation Centre.
• Recruit and maintain volunteers for collection and sorting.
• Establish links with local businesses for donations.

Skills

Resilience

Customer service

Leadership

Partnership development

Environmental awareness

Job description

This is a Permanent, Full time vacancy that will close in 2 days at 23:59 BST.

The Vacancy

Due to a rapid development programme, that has witnessed Salvation Army Trading Company Ltd (SATCoL) open over 15 new concept Donation Centres over the past year, we are looking for a talented, passionate manager to run our latest Donation Centre.

Entrepreneurial by nature, you will be responsible for the day-to-day running of the business. Paid colleagues will assist in delivery of this service, while you will recruit and maintain a bank of skilled and general volunteers who will collect and sort clothing, repair and up‑cycle electrical and furniture items, ensuring a high-quality service to our donors, customers and the community.

This role also includes establishing links with local businesses, Salvation Army Corps and individuals within the community to provide donations and volunteer time, offering skills and training to others.

All key responsibilities and desirable skills are further detailed in the full Job Description when you apply.

Qualifications and Skills

• Resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Take pride in everything that you do to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Have a dynamic leadership style with an appetite for success
• Have a passion for developing people
• Possess fantastic ideas for partnerships to deliver re‑use and repair services with local connections and knowledge to make them happen
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be

All Shop Managers will be required to complete an Enhanced DBS Check.

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

Company Benefits

Annual Leave: Starting at 26 days plus bank holidays, with the ability to buy an extra week.

Virtual GP Service: Phone consultations available 24 hours a day, 7 days a week, 365 days and video consultations from 8am to 10pm, 7 days a week.

Excellent Pension Scheme: SATCoL offers a Defined Contribution Scheme, with the company doubling your contributions up to 6% and providing Life Assurance of 3× your normal salary.

Company Sick Pay: Paid from the end of your probation period and increases during your employment with us.

Discounts: All colleagues are entitled to a 25% discount on all original, full‑priced products sold by SATCoL.

Wellbeing Commitment: Our colleagues are our most important asset, and we are committed to the wellbeing of our teams as our single most important issue.

SATCoL offer many more fantastic benefits; please see attached details.

Registered Company no. 2605817. The Salvation Army registered charity 214779 and in Scotland no. SC009359.