Assistant Retail Manager

Salvation Army Trading Company; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

26 days annual leave plus bank holidays

Virtual GP service

Excellent pension scheme

Company sick pay

25% discount on products

Job summary

The Salvation Army Trading Company in Birmingham is seeking an Assistant Manager to support daily operations of a donation centre. This role emphasizes customer service and community engagement, ensuring the delivery of a hands-on experience.

Successful candidates will embody resilience, positivity, and a passion for development while facilitating training for volunteers and staff, contributing significantly to our environmental and sustainable practices.

Enjoy a comprehensive benefits package, including 26 days of annual leave and a strong focus on wellbeing.

Qualifications

• Hands-on management experience in retail or similar environments.
• Ability to work with volunteers and manage a team.
• Strong communication skills to interact with customers and stakeholders.

Responsibilities

• Assist in the daily running of the donation centre.
• Manage the opening and closing of the centre.
• Recruit and train volunteers and staff.

Skills

Customer service skills

Resilience

Positive attitude

Adaptability

Interest in environment and sustainability

Job description

This is a Permanent, Full time vacancy that will close in 10 days at 23:59 BST.

The Vacancy

• Do you want to work for a company that has been named in TheUK's Top 25 Best Large Company to work for and Charity's Top 5 Best Organisation to work for by Best Companies Ltd?
• Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award?
• Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
• Did we mention, there is no evening or Sunday working too?!
• Our managers lead from the front and takes their colleagues and customers on an amazing journey!
• Do you have excellent customer service skills, innovative ideas and are dynamic by nature?

If this is you, read on!

As the Assistant Manager you will be supporting the manager in the day to day running of all areas of the business. This will include receiving donations, as well as organising collections from private houses and other locations. All of which will be processed and delivered to local SA shops, sold on the premises or redistributed. We will also be offering a repair and reuse service to the community, which helps divert as many unwanted goods away from landfill where practical.

This is a very "hands on" role and you will be expected to respond to queries raised by customers, head office and the team. On a regular basis you will have the responsibility for opening and closing the centre and be involved in the ongoing recruitment and training of volunteers and staff.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If you :

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Want to make a positive change
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Are adaptable; able to think on your feet
• Have a passion for developing people
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

See what some of our colleagues say about us:

Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling. – LF, Donation Centre Manager

SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company. – KB, Shop Manager

Working for Salvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be a part of an inspired, dedicated and supportive employer that's making a real difference in people's lives. – GT, Sales Assistant/Driver

All Assistant Managers will be required to complete DBS Check.

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

Company Benefits

• Annual Leave: Starting at 26 days plus bank holidays, with the ability to buy an extra week.
• Virtual GP Service: Phone consultations available 24 hours a day, 7 days a week, 365 days and video consultations from 8am to 10pm, 7 days a week.
• Excellent Pension Scheme: SATCoL offer a Defined Contribution Scheme, with the company doubling your contributions, up to 6%, and giving you Life Assurance of 3 x your normal salary.
• Company Sick Pay: This is paid from the end of your probation period and increases during your employment with us.
• Discounts: All colleagues are entitled to a 25% discount of all original, full priced products sold by SATCoL.
• Wellbeing Commitment: Our colleagues are our most important asset, and we are committed to the wellbeing of our teams being our single most important issue.

SATCoL offer many more fantastic benefits, please see attachment for details.

Why join Salvation Army Trading Company Ltd (SATCoL)?

• Be part of a continually developing and growing company who works tirelessly to help fund The Salvation Army’s vital work with vulnerable people in the UK by raising money.
• Work for a company that cares for its colleagues, stakeholders, community and environment and encourages reuse and recycling through over 240 charity shops and donation centres, and a network of around 8,000 clothing banks.
• We are at the forefront of textile reuse and recycling, and we work closely with our key partners, including some of the biggest retail and online brands.
• With the support of the British public, we have raised over £80 million over the past 10 years to help the work of The Salvation Army.
• We have a strong and positive culture, led by our values ‘Compassion, Accountability, Respect and Equality’ and our core purpose of ‘enabling mission and providing resource to help the work of The Salvation Army’. We truly CARE.
• We believe in empowering people; therefore, our roles offer lots of independence. Whether you are part of our front-line collections team or our central support function, we encourage autonomy and embrace new ideas.
• Whatever our colleagues’ workplace aspirations, SATCoL supports them at all levels to grow and succeed, believing in internal development and promoting from within wherever possible.
• We value every colleague, no matter what department or role you work in. Inclusivity underpins our strong team ethic and allows for collaborative working to help one another be successful.
• We offer a wide variety of opportunities that offer a range of exciting challenges and new experiences, where no two days are the same.
• Why I Work For SATCoL – Shop Manager
• I get the opportunity to help people, whether it be a customer with getting a great priced quality second hand item, helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis.
• Why I Work For SATCoL – Area Collections Manager
• Working for SATCoL offers a great work/life balance, a competitive salary, great benefits, a welcoming team of like‑minded individuals and the chance to make a real difference.
• Why I Work For SATCoL – …
• Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.

Registered Company no. 2605817
The Salvation Army registered charity 214779 and in Scotland no. SC009359